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    Service Delivery Manager Work From Home - Birmingham, United Kingdom - dnata Catering UK

    dnata Catering UK
    dnata Catering UK Birmingham, United Kingdom

    2 weeks ago

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    Description

    Overview of the Company dnata is one of the world's largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents.

    At dnata, we are by your side for the entire travel experience.

    dnata Catering and Retail is one of the world's leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers' experience.

    The successful Team Manager will be responsible for effectively managing all elements of the Service Delivery process to ensure that standards are preserved.

    This role is integral to achieving the required levels of performance against set KPI's using effective people and task management.

    Ensure effective resource management, roster patterns and headcounts in line with activity to achieve on time delivery
    Ensure all costs are contained within agreed financial guidelines
    Use the Bond Management Information tool to review and initiate action plans as required, communicating issues and solutions where necessary
    Provide information to assist in the effective review of Bond and Team Performance
    Monitor performance against compliance and introduce corrective action plans, reviewing as required
    Build customer relationships which help meet business needs whilst providing expert knowledge to customers on operating processes
    Ensure the Service Delivery operation complies with all legislation, company and customer requirements
    People management skills e.g. dealing with performance issues, grievances, holidays and absence management in addition to team training, development and motivation
    Computer literate
    An understanding of Food Safety and Health and Safety regulations
    A flexible, positive approach with a drive for continuous improvement
    Knowledge of operational Service Delivery processes – LGV C (Class 2 preferred)
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