Jobs
>
Swindon

    Information Technology Support Analyst - Swindon, United Kingdom - GRIDSERVE

    GRIDSERVE
    GRIDSERVE Swindon, United Kingdom

    5 days ago

    Default job background
    Description

    Job Description

    GRIDSERVE is a forward-thinking, technology-enabled sustainable energy business. We are committed to delivering net zero transport at the speed and scale the climate crisis requires to prevent global temperature rises exceeding 1.5°C of warming.

    We #deliver net zero transport through our pioneering and multi award-winning Sun-to-Wheel platform: developing, delivering and operating world class customer-focused electric vehicle charging networks powered by solar energy and batteries. We support the success of our networks and the EV transition through driving the uptake and success of electric vehicles with GRIDSERVE Car Leasing.

    Everything we do is underpinned and connected by a technology-agnostic, proprietary data platform that grows and improves every day.

    Get in touch

    ROLE OVERVIEW

    Join GRIDSERVE as a Service Desk Team providing 1st and 2nd line IT support for all GRIDSERVE users.

    MAIN RESPONSIBILITIES

    • support tickets in the ITSM tool and assigning them to either yourself or other members of the team as appropriate
    • and 2nd line support for all GRIDSERVE users on Mac and Windows devices, mobiles, printers, meeting room technology, and various other IT equipment
    • document tickets and create knowledge base articles and user instructions
    • of incidents and problems as necessary to internal teams and third-party providers
    • deprovisioning and facilitating role changes for users
    • inductions and other end user training sessions
    • to all company policies, procedures and business ethics codes including anti-bribery policy and Environmental and Quality Management System, compliant with ISO standards

    PERSON SPECIFICATION

    Required experience

    • in an IT service delivery role supporting a Microsoft cloud environment
    • knowledge of Microsoft's Office suite, including Teams, SharePoint, OneDrive and Outlook Experience working in an ITSM ticketing system
    • working with third party vendors,desirable
    • of Intune or Kandji administration,desirable
    • troubleshooting experience,desirable
    • and experience of supporting Apple and Android phones,desirable

    Required skills and abilities

    • focused with a passion for helping people
    • communication skills, the ability to present complex technical results in a clear and concise manner
    • accuracy and attention to detail with excellent written and verbal communication skills
    • on approach, flexible and positive attitude
    • problem solver with the ability to analyse data, identify issues/opportunities, design and implement pragmatic solutions
    • to work on several projects at the same time and prioritise effectively
    • oriented and able to work collaboratively across departments
    • to detail and strong focus on accuracy of information
    • to approach work with positive energy and integrity
    • ability to foster self-motivation to achieve tight deadlines
    • IT skills with an excellent knowledge of standard windows applications

    Required qualifications and certifications

    • A+ desirable
    • ITILv4 certification desirable

    Equal Opportunity statement:

    GRIDSERVE is committed to being an Equal Opportunity Employer. We ensure that all individuals are treated with fairness and respect in our hiring process, regardless of gender (including gender identity, gender expression, and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership, or membership in any other legally protected category.

    Company culture & values

    GRIDSERVE prides itself in providing a workplace that is friendly, encourages creativity and independence, empowering each team member to work at their best. We are passionate with an entrepreneurial spirit, hard-working but always find time to 'let our hair down'.

    We aim to work with awesome people who align with our values to achieve greater results. Consider the values below and ask how well these resonate with the principles you hold:

    Be awesome We aim to delight: 'great' is our minimum bar

    Positively charged We are positive people who approach life and every task full of healthy energy

    Synergy seekers We have each other's back, and appreciate that the whole is greater than the sum of its parts

    Legacy creators We strive to deliver positive change through strong ethics and sustainable choices

    Straight up We are open, honest, direct people who accept responsibility and sweep nothing under the carpet

    Risk mitigators We stack the odds in our favour by taking risks we have the ability to influence

    Thought leaders We have the strength and conviction to create a better path, and to follow gut instincts

    Solutions focussed We embrace problems as opportunities and focus our time and energy on solutions

    Our dedication extends to fostering an inclusive environment where employees are empowered, and diversity is embraced. We encourage everyone to participate actively and respond to our commitment to equality.

    Company benefits:

    Financial benefits: competitive pay, share options, pension, life insurance, income protection, retail & entertainment discounts.

    Wellbeing and work life balance: 33 days annual leave inc. public holidays, remote and flexible working, generous maternity and paternity leave, excellent family cover private health, employee assistance programme, 24/7 GP access

    Planet friendly: EV leasing salary sacrifice scheme, EV leasing referral, cycle to work scheme

    Growth: a dynamic, challenging and rewarding environment with excellent learning and development resources via our top inhouse LMS and exciting career progression opportunities

    Join us in delivering a better and more sustainable future #GRIDSERVE #TechForGood #SustainableEnergy

  • Precise Placements

    IT Support Analyst

    1 week ago

    Precise Placements Cheltenham, United Kingdom

    **IT Support Analyst - ITIL, 2nd Line Support, Second Line, Microsoft Applications** · Our leading law firm client are looking to recruit an IT Support Analyst (ITIL, 2nd Line Support, Second Line, Microsoft Applications) to provide high quality support and assistance on all aspe ...

  • Nigel Frank International

    IT Support Analyst

    1 week ago

    Nigel Frank International Bath, United Kingdom

    **Microsoft 365 - Support - Hybrid - Bath - £35K** · Hi All, I am actively recruiting on behalf of a global manufacturing organisation, that specialise in water management system and tools. They are currently looking for an IT Support Analyst, that will join their team. · **What ...

  • CCL

    Technical Support Analyst

    1 week ago

    CCL Chippenham, United Kingdom

    Technical Support Analyst · **Duties**: · - Problem solve · - Stay current with latest technologies · - Able to contribute to technical and process improvements · - Have good interpersonal skills, able to communicate with different types and levels of colleague across the organis ...

  • South Oxfordshire District Council

    Application Support Analyst

    1 week ago

    South Oxfordshire District Council Oxford, United Kingdom

    **Location**: Oxfordshire · **Salary and grade**: £45,568 per year, Grade 7 · **Duration of role**: Permanent · **Hours per week**: 37 · **Probationary period**: Six months · Closing Date: 17 September 2023 · **About the role and what we're looking for**: · **Main duties and resp ...

  • Kerridge Commercial Systems

    Technical Support Analyst

    1 week ago

    Kerridge Commercial Systems Hungerford, United Kingdom

    Kerridge Commercial Systems is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single · - or multi-branch operations, aswell as catering for or ...

  • CMD Recruitment

    IT Infrastructure Support Analyst

    4 days ago

    CMD Recruitment Melksham, United Kingdom

    **IT Infrastructure Support Analyst** · **Full Time & Permanent · Office Based** · **Melksham** · **Up to £35,000 + Excellent Benefits**: · - Do you have a relevant IT qualification (CompTia, ITIL, CCNA, MCSA, ect)? · - _Do you have good experience with Microsoft Windows client a ...

  • CMD Recruitment

    Senior IT Support Analyst

    1 week ago

    CMD Recruitment Melksham, United Kingdom

    **Senior IT Support Analyst** · **Full Time & Permanent · Office Based** · **Melksham** · **Up to £36,000 + Annual Bonus + Excellent Benefits**: · - Do you have a relevant ICT qualification? · - _Do you have good experience with Microsoft Windows client and server operating syste ...

  • Avanti

    Application Support Analyst

    1 week ago

    Avanti Newbury, United Kingdom

    Avanti Recruitment is working with a rapidly growing software company building innovative SaaS intranet and desk booking solutions. Established as a well-known brand in the intranet market with over 20 years of experience, this company has a portfolio ofprestigious clients includ ...

  • Prince Resourcing Group Ltd

    Technical Support Analyst

    6 days ago

    Prince Resourcing Group Ltd Bath, United Kingdom

    **Do you have experience within a first and second line technical support role? Do you want to join an award-winning company that is growing exponentially? Please keep reading** · **What you'll need**: · - Experience within a first/second line technical support role · - Good know ...

  • RedRock Consulting

    IT Support Analyst x 3

    1 week ago

    RedRock Consulting Swindon, United Kingdom

    Job Description · IT Support Analyst x 3 - All Levels - SQL / Linux - Swindon - New · £25,000 - £36,000+ Bonus + Benefits · A leading organisation in the Swindon area requires a number of IT / Application Support Analysts to join its growing support function. Suitable candidates ...

  • RedRock Consulting

    IT Support Analyst x 3

    1 week ago

    RedRock Consulting Swindon, United Kingdom

    IT Support Analyst x 3 - All Levels - SQL / Linux - Swindon - New£25,000 - £36,000+ Bonus + BenefitsA leading organisation in the Swindon area requires a number of IT / Application Support Analysts to join its growing support function. Suitable candidates will have the following: ...

  • GRIDSERVE

    Information Technology Support Analyst

    5 days ago

    GRIDSERVE Swindon, United Kingdom

    GRIDSERVE is a forward-thinking, technology-enabled sustainable energy business. We are committed to delivering net zero transport at the speed and scale the climate crisis requires to prevent global temperature rises exceeding 1.5°C of warming. · We #deliver net zero transport t ...

  • The Openwork Partnership

    Senior Application Support Analyst

    1 week ago

    The Openwork Partnership Swindon, United Kingdom

    The opportunity · To provide 2nd and 3rd level fixes and support to the Openwork Service Desk on tickets that relate to Openwork strategic / mission critical applications · Support junior team members with issues not covered by process documents. · Involvement in process enhance ...

  • RedRock Consulting

    Graduate/Junior IT Support Engineer/Analyst

    1 week ago

    RedRock Consulting Swindon, United Kingdom

    Job Description · Graduate/Junior IT Support Engineer/Analyst (SQL) x 3 - Swindon - Training & Progression - New · Salary: £28,000 + Bonus, Benefits, Training & Progression · A leading organization in the Wiltshire area requires a number of Graduate/Junior IT Support Engineers/An ...

  • RedRock Consulting

    Software Support Analyst x 3

    1 week ago

    RedRock Consulting Swindon, United Kingdom

    Job Description · IT / Application Support Analyst x 3 - All Levels - Swindon - New · £25,000 - £36,000+ Bonus + Benefits · A leading organisation in the Swindon area requires a number of IT / Application Support Analysts to join its growing support function. Suitable candidates ...

  • RedRock Consulting

    Graduate/Junior IT Support Engineer/Analyst

    1 week ago

    RedRock Consulting Swindon, United Kingdom

    Graduate/Junior IT Support Engineer/Analyst (SQL) x 3 - Swindon - Training & Progression - New · Salary: £28,000 + Bonus, Benefits, Training & Progression · A leading organization in the Wiltshire area requires a number of Graduate/Junior IT Support Engineers/Analysts to join it ...

  • RedRock Consulting

    Software Support Analyst x 3

    1 week ago

    RedRock Consulting Swindon, United Kingdom Permanent, Full time

    IT / Application Support Analyst x 3 - All Levels - Swindon - New · £25,000 - £36,000+ Bonus + Benefits · A leading organisation in the Swindon area requires a number of IT / Application Support Analysts to join its growing support function. Suitable candidates will have the foll ...

  • JR United Kingdom

    Software Support Analyst x 3

    1 week ago

    JR United Kingdom swindon, wiltshire, United Kingdom Freelance

    IT / Application Support Analyst x 3 - All Levels - Swindon - New£25,000 - £36,000+ Bonus + BenefitsA leading organisation in the Swindon area requires a number of IT / Application Support Analysts to join its growing support function. Suitable candidates will have the following: ...

  • RedRock Consulting

    Graduate/Junior IT Support Engineer/Analyst

    1 week ago

    RedRock Consulting Swindon, United Kingdom

    Graduate/Junior IT Support Engineer/Analyst (SQL) x 3 - Swindon - Training & Progression - NewSalary: £28,000 + Bonus, Benefits, Training & ProgressionA leading organization in the Wiltshire area requires a number of Graduate/Junior IT Support Engineers/Analysts to join its fanta ...

  • Sanderson

    Service Desk Analyst/ 1st Line Support

    1 week ago

    Sanderson Bath, United Kingdom

    **Service Desk Analyst/ 1st Line Support** · **Bath - office based** · **£25,000** · As a Service Desk Analyst you will work as part of a wider team supporting over 3000 users. You will provide remote and face-to-face IT support for all internal business users. · **Service Desk A ...