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    Property Sales Consultant - Glasgow, United Kingdom - Rettie and Co.

    Rettie and Co.
    Rettie and Co. Glasgow, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Key details

    Location: Bath Street Glasgow
    Work Hours: 37.5 hours

    About the role

    The main aim of the City Centre Sales Team is to ensure an exceptional standard of customer service is provided to all potential and actual vendors and buyers.

    Your role as Sales Consultant is to be the first point of contact for all enquiries, demonstrating an in-depth knowledge of the City Centre property market and an ability to proactively match applicant needs to suitable properties, both on and off-market. You'll also provide support for our West End team. By building great relationships with our buyers through regular contact, you also proactively identify potential sellers in our buyer database, generating new business for the branch and other teams.

    You'll have excellent communication and relationship-building skills both face-to-face, on the phone and via email and are experienced at developing customer relationships and identifying and understanding the needs of potential customers.

    Key responsibilities

    Delivering exceptional service

    • Responsible for meeting and exceeding your personal targets for generating market appraisal appointments and contributing proactively to the branch targets as defined in the business plan
    • Responsible for adhering to the agreed sales systems and processes, specifically:
      • Building relationships with applicants through regular contact and promotion of the Rettie Group services to convert them into valuations for own/other branches
      • To be the first point of contact for all inbound enquiries (email, phone and in person), qualifying their requirements in detail and recording this information accurately in Reapit
      • Responding to Home Report and brochure/property information requests
      • Carrying out property matches in Reapit for all new property launches, and following up by phone and email, in order to generate potential buyers from the database
      • Arrange viewings and where applicable book time in Valuer's diary or that of Viewing Agent
      • Actively seeks opportunities to present applicants with properties that match their needs (on-market and off-market)
    • Trained to expert standard on sales database (Reapit) and proactively uses the relevant database functionality and reporting features
    • Supports the Director in the implementation of the tactical branch marketing plan including:
      • Local canvassing activity including helping with social media scheduling, email and mail campaigns
      • Recording accurate and detailed customer information to build a database of future potential sellers and buyers
      • Contributing content for the social media profile of the branch using relevant platforms
      • Generating positive customer reviews profile for the branch (Google Reviews etc.
    • Takes a proactive approach to continuous personal development, actively seeking opportunities to develop skills and capabilities required for the role
    Compliance ​& Administration
    • Supporting the sales team in ensuring all compliance requirements are met, including:
      • The accuracy of all property marketing materials
      • CPR & BPR 2008 compliance
      • Data Protection Act 1998 compliance
      • Anti-Money Laundering Regulations
    • Responsible for ensuring accuracy of data input by yourself into Reapit, therefore ensuring the accuracy of management accounts and management reporting
    • Responsible for adhering to an accurate and compliant electronic and paper-based filing system
    • Responsible for adhering to agreed procedures for managing phone calls within the branch to support the delivery of an exceptional service experience

    Key requirements

    Essential

    • Driving license
    • Proven ability to deliver exceptional standards of customer service
    • Proven ability to develop customer relationships to generate business
    • Knowledge of the residential sales processes within the Scottish market
    • Proficient in the use of IT systems including MS Word, Excel & Outlook
    Desirable
    • Prior experience of Reapit or a comparable database product
    • Detailed knowledge of the Glasgow local market

    Competencies

    • Customer focused
    • Effective communicator
    • Relationship building
    • Teamwork
    • Organisational ability

    About us

    When you join Rettie you'll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.

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