Jobs
>
Sheffield

    Head of Operations Services Centre - Sheffield, United Kingdom - Auxilion

    Auxilion
    Auxilion Sheffield, United Kingdom

    3 weeks ago

    Default job background
    Description
    Job Description Head of Service Operations Centre

    A rare opportunity has arisen to take the lead and drive the shared services delivery function for one of Ireland's foremost managed services organisations.

    The Head of SOC will work as part of the Operations Management Team, reporting to the Group Delivery Director, they will manage a team of 70+ people based in our Shared Services Centre in Sheffield.

    Previous experience of managing large IT support delivery teams, ideally experience working within a managed service provider (MSP) environment.

    People Management
    Financial Management
    Senior Leadership

    The right person will have experience in managing complex multi-disciplined IT Managed Services and will have worked at a senior level in service delivery roles in a fast-paced business.

    We are looking for a Senior Manager who has 7 years' experience managing managers, and leading operations in a customer focussed, remote support environment, covering Level 1 End User Service Desk through to Level 3 Infrastructure support.

    This is a Senior role and reports to the Group Delivery Director.

    You will work as part of the Operations Management Team whose objectives and priorities are three-fold, firstly to create a great place to work for our employees, secondly to deliver a great experience for our customers, and finally to deliver profitable growth to our organisation.

    The role is Permanent with lots of scope to develop and shape your own group and is located at our Service Operations Centre in Sheffield, UK .

    Lead the operational execution for our remotely supported managed services clients.

    Provide leadership for the End User, Infrastructure and Service Quality teams as they deliver our services into our clients.

    Build on the existing teams and tools, finding efficiencies and improving the use of our toolsets, and drive a continuous improvement mindset to ensure we are constantly identifying and implementing performance improvements.

    Work with the CTO to investigate new tools and service offerings.
    Own and manage business units Profit & Loss (P&L), forecasting, budget, and commercial management.
    Lead, coach and drive performance for your direct team of managers.

    Act as a senior contact for the Operations Centre – engaging with senior executives, CEOs, CTOs and leadership in some of the most highly regarded brands in the UK and Ireland.

    Develop close partnerships and drive collaboration with our Ireland and UK based Customer Experience Managers to ensure flawless delivery to our end customers.

    Align with group sales and the customer experience teams to support account growth.
    Ensure that operational SLA's and targets are met to support the delivery of our services.
    Work with the project team on the transition of new services from project to service delivery.

    Drive employee attraction, engagement and retention – measured through attraction and retention, employee satisfaction, career progression, and talent mobility
    Best in class service – measured through customer satisfaction surveys and industry bench-marking.
    Commercial performance of P&L – measured through revenue growth and profitability

    At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA.

    Our competitive advantage is how we support our clients on their journey.

    Our people have a passion for their work, our culture and values.

    Auxilion works with many of Ireland and the UK's leading Enterprise, Corporate and Public Sector companies providing a wide range of services covering Consulting, Managed Services, Digital Services and Project Services.

  • SIG plc

    IT Service Centre Analyst

    4 days ago

    SIG plc Sheffield, United Kingdom

    SIG Plc. is a leading supplier of specialist building materials to trade customers across Europe with strong positions in its core markets as a specialist distributor of insulation and interiors products and as a merchant of roofing and exteriors products. · We are currently look ...

  • Auxilion Ireland

    Head of Service Operations Centre

    2 weeks ago

    Auxilion Ireland Sheffield, United Kingdom

    Sheffield, UK (on site)Head of Service Operations Centre · - The Head of SOC will work as part of the Operations Management Team, reporting to the Group Delivery Director, they will manage a team of 70+ people based in our Shared Services Centre in Sheffield. · A rare opportunity ...

  • Parkgate Mobility

    Service Centre Receptionist

    1 week ago

    Parkgate Mobility Rotherham, United Kingdom

    Parkgate mobility is an expanding company · We are wanting service centre receptionist to deal with incoming calls · Mobility industry will be an advantage, but training will be given · The hours are 9-5 each week and every other Saturday · **Salary**: £22,880.00 per year · **Ben ...

  • Parkgate Mobility

    Service Centre Receptionist

    1 week ago

    Parkgate Mobility Rotherham, United Kingdom

    Parkgate mobility is an expanding company · We are wanting service centre receptionist to join the team and deal with incoming calls and customer care calls · Mobility industry will be an advantage, but training will be given · The hours are 9-5 each week and every 3rd Saturday · ...

  • Saga

    Sales and Services Call Centre Agent

    3 weeks ago

    Saga Sheffield, United Kingdom

    Job Introduction · At Saga we're radically flexible which means our colleagues have autonomy over where they work - home, hybrid or hub. This role is remote but our team could come together when we need to collaborate. · Saga Insurance is a modern, fast paced and challenging sale ...

  • Uniting People

    Customer Service Call Centre Agent

    2 weeks ago

    Uniting People Sheffield, United Kingdom

    **Are you looking for a new role where you can enjoy your weekends?** · **Role Hours: Monday · - Friday 10am-7pm** · We are currently recruiting for a market leading organisation; the role will be working within their specialist customer sales team. · We are looking for a confide ...

  • Saga

    Sales and Services Call Centre Agent

    2 weeks ago

    Saga Sheffield, United Kingdom

    Job Introduction · At Saga we're radically flexible which means our colleagues have autonomy over where they work - home, hybrid or hub. This role has a hybrid element which means our team come together when we need to collaborate. · Saga Insurance is a modern, fast paced and cha ...

  • Parkgate Mobility

    Service Centre Receptionist

    1 day ago

    Parkgate Mobility Rotherham, United Kingdom

    Parkgate mobility is an expanding company · We are wanting service centre receptionist to deal with incoming calls · Mobility industry will be an advantage, but training will be given · The hours are 9-5 each week and every other Saturday · **Salary**: £22,880.00 per year · **Ben ...

  • Parkgate Mobility

    Service Centre Receptionist

    1 day ago

    Parkgate Mobility Rotherham, United Kingdom

    Parkgate mobility is an expanding company · We are wanting service centre receptionist to deal with incoming calls · Mobility industry will be an advantage, but training will be given · The hours are 9-5 each week and every 3rd Saturday · **Salary**: £22,880.00 per year · **Benef ...

  • Parkgate Mobility

    Service Centre Receptionist

    1 week ago

    Parkgate Mobility Rotherham, United Kingdom

    Parkgate mobility is an expanding company · We are wanting service centre receptionist to deal with incoming calls · Mobility industry will be an advantage, but training will be given · The hours are 9-5 each week and every other Saturday · **Salary**: £21,736.00 per year · **Ben ...

  • Environment Agency

    Team Leader in Contact Centre Services

    3 weeks ago

    Environment Agency Rotherham, United Kingdom

    Working as a Team Leader in Contact Centre Services (CCS) means joining a friendly, diverse team working together to create better places for people and wildlife. · - If you're part of the Environment Agency (EA), you're part of the solution. Working with us means protecting and ...

  • NG Bailey Group

    Service Controller Service Centre

    2 weeks ago

    NG Bailey Group Leeds, United Kingdom

    We are currently recruiting for a Service Controller to be based from our Leeds office, LS12 with parking on site. · The Service Desk Controller will work with the service centre team, primary objective is allocating calls and resources to ensure that all planned maintenance and ...

  • NG Bailey Facilities Services

    Service Controller Service Centre

    2 weeks ago

    NG Bailey Facilities Services Leeds, United Kingdom

    We are currently recruiting for a Service Controller to be based from our Leeds office, LS12 with parking on site. · The Service Controller will work with the service centre team, primary objective is taking responsibility for ensuring that all planned maintenance and breakdowns ...

  • NG Bailey Facilities Services

    Service Controller Service Centre

    3 weeks ago

    NG Bailey Facilities Services Leeds, United Kingdom

    We are currently recruiting for a Service Controller to be based from our Leeds office, LS12 with parking on site. · The Service Controller will work with the service centre team, primary objective is taking responsibility for ensuring that all planned maintenance and breakdowns ...

  • NG Bailey Services

    Fs - Service Controller - Service Centre

    3 weeks ago

    NG Bailey Services Holbeck, United Kingdom

    **Document Title**: Service Controller Job Description Reference No: · **Function: Operations, Facilities Issue Date**: · **Job Title**: Service Controller Branch / Dept / Location: Service Centre, Leeds Brown Lane West · Title of Line Manager Service Centre Team Leader Title of ...

  • NG Bailey Group

    Fs - Service Controller - Service Centre

    3 weeks ago

    NG Bailey Group Holbeck, United Kingdom

    We are currently recruiting for a Service Controller to be based from our Leeds office, LS12 with parking on site. · The Service Controller will work with the service centre team, primary objective is allocating calls and resources to ensure that all planned maintenance and break ...

  • D. M. Keith

    Customer Service Centre Executive

    2 weeks ago

    D. M. Keith Leeds, United Kingdom

    **Customer Service Centre Executive** · This is a fabulous opportunity to join a family run business in the AM top 100. · We are looking for ambitious and driven individuals, who are passionate in providing world class customer service. This role comes with a basic salary of £20, ...

  • RINGWAYS MOTOR GROUP

    Customer Service Centre Executive

    2 weeks ago

    RINGWAYS MOTOR GROUP Leeds, United Kingdom

    This is a fabulous opportunity to join a family run business in the AM top 100. · We are looking for ambitious and driven individuals who are passionate in providing world class customer service. This role comes with a basic salary of £20,000.00 p.a. plus uncapped commission from ...

  • D. M. Keith

    Customer Service Centre Executive

    1 week ago

    D. M. Keith Leeds, United Kingdom

    This is a fabulous opportunity to join a family run business in the AM top 100. · We are looking for ambitious and driven individuals who are passionate in providing world class customer service. This role comes with a basic salary of £20,000.00 p.a. plus uncapped commission from ...

  • Auxilion

    Head of Service Operations Centre

    3 weeks ago

    Auxilion Sheffield, United Kingdom

    Job Description · Head of Service Operations Centre · A rare opportunity has arisen to take the lead and drive the shared services delivery function for one of Ireland's foremost managed services organisations. · The Head of SOC will work as part of the Operations Management Team ...