- Qualifications/Training
- Degree or equivalent experience
- Supervisory/Management Qualification or equivalent experience
- Application/Certificates
- Experience of supervising staff
- Experience of working effectively within a team environment
- To be innovative, to work methodically and prioritise without supervision
- Previous experience of working in an administrative environment
- Knowledge of GP reporting, income generation and performance management
- To establish and maintain good working relationships with staff at all levels
- Ability to work under pressure within a multi-disciplinary team-based working environment
- Can do/ positive attitude
- Ability to concentrate even with frequent interruptions and unpredictable working pattern
- Ability to develop and communicate good working relations with colleagues at all levels across a range of professional groups
- High level of competency in the application of understanding and interpretation of information, (often complex information), establishing patterns and change, support diagnosis of problems, including the aptitude to spot problems early
- Has good levels of critical thinking skills, problem solving ability
- Knowledge of GP practice protocols and procedures
- Working knowledge of QOF, GP claims, DESs and LESs, contract requirements and Key Performance Indicators (KPIs)
- Able to interpret information, analyse and present information according to need; and use for comparison, planning, monitoring and improvement.
- Prioritisation and organisational skills
- Strong IT skills - Microsoft Applications such as Excel/Access/Word/PowerPoint/Outlook and resolving user issues
- Operational management
- Influencing skills
- Excellent interpersonal and communication skills, both written and verbal
- Ability to gain respect and credibility with senior colleagues
- Ability to prioritise own time, and effective at workload management
- Highly motivated with the ability to motivate others
- Team player
- Robust emotional attitude to competing work demands, change management requirements and tight time schedules
- Strong drive for results
- Flexible and reliable and uses initiative
- Comfortable proposing changes to own team processes
-
Operations Lead
3 days ago
University Hospitals Dorset NHS Foundation Trust Bournemouth, United KingdomAn exciting opportunity has arisen to be part of our Temporary Staffing Service for an aspiring leader with operational experience of management, service development and transformation initiatives. · You will posses excellent communication skills and the ability to develop workin ...
-
Client Tax Operations Team Lead
1 day ago
JPMorgan Chase Bank, N.A. Bournemouth, United Kingdom**Responsibilities**: · - Validation of tax documents and certificates received in accordance with JPMorgan and market level polices. · - Setting client trading instructions and monitoring of client asset movements to the appropriate tax rate accounts. · - Lodgement of tax certif ...
-
Lead Warehouse Operative
1 week ago
The Work Shop Ringwood, United Kingdom**Lead Warehouse Operative - Ringwood BH24 - competitive salary** · The Lead Warehouse Operative contributes actively to the smooth running and organisation of the Spare Parts Warehouse (inc. Yard) through the checking of all Goods In/Out processes maintaining a high level of acc ...
-
Edi Operational Lead
1 week ago
University Hospital Southampton NHS Trust Southampton, United KingdomYOUR RESPONSIBILITIES WHAT YOULL DO To scope, identify and shape new and innovative ways to reach and hear people, patients, carers, and supporters, ensuring those who experience health inequalities are proactively approached and included in all the Alliances work. To provide int ...
-
Clean Ship Operations Policy Lead
6 days ago
Maritime and Coastguard Agency Southampton, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £39,428**Job grade**: · - Senior Executive Officer**Contract type**: · - Permanent**Business area**: · - MCA - UK Maritime Services**Type of role**: · - Environment and Sustainability · - Policy · - Project Delivery · - Strat ...
-
Non-Working Supervisor
2 days ago
Hunter Mason Consulting Bournemouth, United Kingdom Full timeCompany: · My client is a leading organisation specialising in water treatment solutions, dedicated to delivering high-quality projects in the Bournemouth area. Currently, we are seeking a proficient Water Treatment Non-Working Supervisor to oversee our critical projects, ensuri ...
-
Non-Working Supervisor
1 week ago
Hunter Mason Consulting Bournemouth, United Kingdom Full timeJob Title: Non-Working Supervisor · Location: Bournemouth area · Length: 1-year contract · Salary: £45,000 - £50,000 · Company: · My client is a leading organisation specialising in water treatment solutions, dedicated to delivering high-quality projects in the Bournemouth area ...
-
General Manager
1 day ago
Leisure People Bournemouth, United KingdomGeneral Manager 80- 90K basic + excellent bonus structure. · Bournemouth/South Coast · We are looking for a designate general manager to join one of the UK's most successful holiday park businesses who can cover a number of their parks in coastal locations around Bournemouth and ...
-
Head of Operations
1 week ago
Jonathan Lee Recruitment Dorset, United Kingdom**Title: Head of Operations / Operations Manager (Renewables)** · **Location: Dorset · - ** · **Salary: Competitive Salary + Benefits Package ** · **Overview**: · - We are currently recruiting for a hands-on Head of Operations / Operations Manager to work for our client across th ...
-
Head of Service Operations
2 days ago
Hendy Group Bournemouth, United Kingdom**South East/South Coast** · **Competitive salary (dependent on experience) and performance related bonus** · **Hendy Group are delighted to be able to share two new senior leadership roles providing opportunities for experienced and proven Service/Aftersales professionals to joi ...
-
Head of Parking Operations and Enforcement
1 week ago
BCP Council Bournemouth, United KingdomJob Introduction · **Role Purpose** · **Main Responsibilities** · Lead the development, alignment and execution of key programmes for the service unit in accordance with statutory, national and local requirements. · Utilising advanced professional qualifications of equivalent exp ...
-
Aub Academy Senior Operations Officer
2 days ago
Arts University Bournemouth Bournemouth, United Kingdom**AUB Academy**: · **Salary**: · - £33,966 per annum- 37 hours per week, fixed-term for 12-months**Post Type**: · - Full Time - Fixed Term**Closing Date**: · hours BST on Monday 03 June 2024**Interview Date**: · - Monday 24 June 2024**Reference**: · - AD1404**Our commitment to ED ...
-
Marketing Operations Executive
1 week ago
Seamless Marketing Bournemouth, United Kingdom**Job Title**: Marketing Operations Executive · **Salary**: up to £26,000 basic salary (+ bonuses OTE uncapped) · **Location**: Bournemouth, UK · **Company Description**: · Seamless is a competitive and unique technology marketing company that has created a global reputation as b ...
-
Sales Manager, Showroom Manager
1 week ago
Mandeville Recruitment Group Dorset, United KingdomSales Manager, Showroom Manager · £25-30k & £40k OTE & Other Benefits · As well as the above, applicants should be commercially and fully conversant with KPI management. · Key Responsibilities: · *To lead and motivate your team to maximise sales and to deliver excellent customer ...
-
Sales Manager, Showroom Manager
59 minutes ago
Mandeville Recruitment Group Dorset, United KingdomSales Manager, Showroom Manager · £28-32k & £45k OTE & Other Benefits · As well as the above, applicants should be commercially and fully conversant with KPI management. · Key Responsibilities: · *To lead and motivate your team to maximise sales and to deliver excellent customer ...
-
Family Action Services Lead
3 days ago
Dorset Councils Dorset, United KingdomOrganisation · - Dorset Council · - Location · - Dorset, United Kingdom · - Reference · - REC/23/00532 · - Occupational group · - Health and Social Care - Children's · - Salary details · - £35,415 - £39,514 FTE per annum (£21, £23,708.40 pro rota, per annum) plus £480 Home Based ...
-
Head of Finance
6 days ago
Hydro International UK Ltd Dorset, United Kingdom**Vacancy Name** · - Head of Finance · **Vacancy No** · - VN042 · **Office Location** · - Portland, Dorset · **Workplace Type** · - Hybrid · **Employment Type** · - Full Time · **About the Company** · **Working at Hydro International is about making a difference whether that's at ...
-
Head of Operations
6 days ago
Chace People Dorset, United Kingdomsector- Business Support- emp type- Full-time- salary- £45,000-£55,000 gross p.a. (DOE)- location- United Kingdom- Job Type- Permanent- place of work- On-site- published date- 04/08/2023- job id- 32949Antonia Catherine Edwards · Founder & MD · **job description**: · - HEAD OF OPE ...
-
Fcs Qc Lead
6 days ago
Barclays Bournemouth, United Kingdom**Financial Crime Screening QC Lead** · **Bournemouth** · As a Barclays Financial Crime Screening Quality Control Lead, you will drive a Front-Line monitoring team ensuring delivery of Service excellence to all Management, Stakeholders, Regulators and Legal Authorities through so ...
-
People Systems and Data Team Leader
1 day ago
Allianz UK Bournemouth, United Kingdom**People Systems and Data Team Leader** · Do you have a passion for delivering a great user experience, a keen eye for detail, an interest in HR and want to develop yourself in an HR Systems and Reporting leadership role? Then we have an exciting opportunity leading a small HR Sy ...
Operational Lead - Bournemouth, United Kingdom - Kinson Road Medical Centre
Description
Job summary
The Operational Lead will take full responsibility for the day to dayline management of administrative teams within the Practice. This includes Administration, Secretaries, ITand Prescriptions.
The Operational Lead will be responsible for providing leadership to theadministrative teams and ensuring that a high quality comprehensiveadministrative service is delivered to the practice.
The Operational Lead will be accountable for monitoring, assessing andreporting on all IT, Activity Claims, QOF, performance activity and audits aswell as updating the practice policies and procedures. This will involve highlighting any issues tothe Practice Manager and identifying appropriate action to be taken.
The Operational Lead will also be required to deputise in the absence ofthe Practice Manager dealing with day to day practice issues that may arise.
Main duties of the job
Please refer to the full job description and person specification for detailed information regarding the job role requirements.
We would ask that you only apply if you can fulfil the requirements of the role including the hours and being office based.
About us
Kinson Road Medical Centre is a GP practice based in the heart of Kinson with a branch site in West Howe, with 10,500 registered patients, 5 GPs, 2Advanced Practitioners, Nurse Lead, practice nurse and nurse associate.
Found to be good in all areas by the Care Quality Commission, the practice strives to meet the needs of its patients by providing high quality care and services. We value teamwork, mutual support and a friendly working environment and are looking to further develop our leadership team where innovation and technology can support patients in caring for themselves as well as providing clinical services when required at the surgery.
Job descriptionJob responsibilities
Key Responsibilities:
Assist in the strategic management and development of the practice ensuring all key national and local contract requirements are met.
Support the Practice Manager in developing innovation and/or change in service delivery identifying and making full use of technology.
Responsible for own projects, reporting milestones and gaps in progress to Practice Manager.
Responsible for monitoring and assessing the IT infrastructure, coordinating service faults and providing support, where appropriate, to users.
To be responsible for overall management, co-ordination and reporting of QOF, CQRS, Practice Claims and other contract requirements for securing Practice Income.
Providing regular updates to Practice Manager on income generation (QOF, Claims etc.) and contract performance progress.
Responsible, in conjunction with the Practice Manager, for supporting the Service Delivery Coordinator in ensuring the clinical rota is fulfilled sufficiently with flexible options considered to ensure patients have access to services.
Responsible for ensuring that all aspects of the practice services are administered and supported to a high standard and systems and processes are in place to streamline the administration function where possible.
Accountable for analysing current performance and devising, developing and implementing changes in practice that deliver sustainable improvements in service, and support achievement of meeting key objectives in conjunction with the Practice Manager.
The Operational Lead will be required to produce monthly reports on current performance for the Practice Manager and GPs highlighting areas of concerns and remedial action to be taken.
Responsible for providing line management for designated administrative staff within the Practice. This will include:
o Recruit and retain a high quality and flexible workforce
o Ensuring all administrative staff adhere to Practice policy and procedures
o Responsible for ensuring that effective communication is maintained within the services and for keeping administrative staff up to date with Practice performance. Take responsibility for cascading information to staff from Practice Manager/Partner and other sources, ensuring that appropriate training and instructions are given
o To chair the Practice staff meeting in the absence of the practice manager. Listen to staff problems and ideas and take appropriate action to ensure a happy and pleasant working environment. To help facilitate team working and resolve any issues raised, obtaining Practice Manager support when needed.
o The Operational Lead will be a role model demonstrating the Practice values and ensure that all administrative staff work in accordance with these behaviours.
o Responsible for maintaining Health & Safety of own area and workspace as well as highlighting any other risk areas.
o Responsible for escalating disciplinary matters to the Practice Manager, providing as much information as possible to support process.
o Supporting Practice Administrator in approving annual leave for designated staff, ensuring the services are covered and maintained at all times.
o Record and monitor sickness absence of designated staff and take appropriate action in accordance with the Practice sickness absence policy.
o Conducting annual appraisals, establishing and maintaining an effective personal development plan and ensuring designated staff maintain mandatory training requirements manual handling, CPR, fire.
o Provide a comprehensive induction and training to all new members of the team.
o Support the efficient use of staff within budgetary constraints and resources.
To support the Practice Manager and clinical team, when required, with patient data including DNA reports, Admission Avoidance etc.
Respond to any patient complaints regarding operational area. Sharing corrective action with own team pertaining to admin, secretarial, prescriptions and IT issues or complaints and ensure lessons are learnt and support action plans put in place.
Be aware of and adhere to all data quality standards including developing and maintaining the IG toolkit.
Liaise closely with external providers, IT support, care records agencies and any other external party who may support the Practice. Ensure a professional manner is maintained at all times.
To be responsible for ensuring the delivery of all medical staffing activities and information requirements are delivered to clinical staff, such as Rotas for Doctors, Nurses and HCA, GP Induction, Locum checks and leave management highlighting capacity issues to the Practice Manager and/or partner.
Accountable for managing Practice resources in a cost efficient manner, protecting Practice income and expenditure and identifying any areas of cost improvement.
Managing administrative workloads, delegating appropriate work and ensuring clinical work (post etc.) is allocated according to priority - in date order, or by clinical priority as required
Design and implementation of staffing requirements to ensure adequate cover at all times to meet the demands of the service.
Support Service Delivery Coordinator in ensuring that practice equipment is procured at best value and stock levels maintained across the Practice.
May be required to attend Clinical or external meetings ensuring that notes are taken and disseminated to in a timely manner.
To continually review skill mix and new ways of working to meet service needs and develop a flexible workforce to meet the changing demands of service provision.
To take forward Practice modernisation objectives in relation to designated services including redesigning processes/policies to incorporate new models of working.
Coordinate and manage work across each designated team to equalise work volumes if necessary, in particular around staff absences during periods of annual leave and sickness etc.
Support Practice Manager in annual requirements, such as Patient Survey, Flu Clinics, CQC inspection etc.
Responsible for updating the Practice communication tools including patient leaflet, website and social media.
All Clinical and Non-clinical Practice Staff:
To be responsible for complying with Practice Infection Control policies and clinical guidelines where appropriate.
To prepare and actively participate in Practice annual Performance Development Review process and progress reviews.
Ensure training and development needs detailed in your personal development plan are followed up and the effectiveness of the acquired training and development evaluated in term of self, patient and service.
To be responsible for the quality of data recorded. The data should be accurate, legible (if hand written), recorded in a timely manner, kept up to date and appropriately filed.
All employees must comply with the Practice Equal Opportunities and Diversity and must not discriminate on the grounds of sex, colour, race, ethnic or national origins, marital status, age, disability, sexual orientation or religious belief.
Employees have a responsibility to themselves and others in relation to managing risk, health and safety and will be required to work within the policies and procedures laid down by the Practice. The Practice seeks to establish a safe and healthy working environment for its employees and operates a non-smoking policy.
All employees have the right to work in an environment which is safe and to be protected from all forms of abuse, violence, harassment and undue stress. All employees are responsible for helping to ensure that individuals do not suffer harassment or bullying in any form.
All staff have a responsibility to contribute to a reduction in the Practice carbon footprint and should pro-actively reduce and encourage others through own actions to reduce their contribution to carbon emissions. This includes switching off electrical appliances that are not in use, turning down heating, closing windows, switching off lights and reporting carbon waste etc.
Person SpecificationQualifications
Essential
Experience
Essential
Skills & Knowledge
Essential
Personal Qualities
Essential