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    IT Service Management Specialist - Bristol, United Kingdom - Venn Group

    Venn Group background
    Freelance
    Description

    Our client, a global organisation, urgently require an experienced IT Service Management Specialist to undertake a long term contract.

    In order to be successful, you will have the following experience:

    • ITIL Practitioner and ITIL 4 Strategic Leader Qualified
    • Managing change in a ITIL v3 and/ or v4 based service management organisation
    • Hands on experience of BMC Remedy process Designer (or similar)
    • Experience within defence/military telecoms networks is benfifcial
    • SC Cleared

    Within this role, you will be responsible for:

    • Responsible for supporting a defence comms service using an ITIL framework Service Management toolset
    • Assisting the IT Service Management Lead with capturing existing service management processes in leading change, ensuring smooth transition to a modern agile approach
    • Represent the organisation during site visits to client Operational Sites
      Capture existing Service Management processes and reflect to the Enterprise Architecture team
    • Attend stakeholder meetings, governance forums, Design reviews & Readiness Assessments to assist the delivery of a new ITSM approach
    • Support the definition of the Service Management Strategy of Operations, driving change using ITIL best practise, continuous improvement and automation
    • Work closely with the modelling and software teams to define and deliver into service improved approach using BMC Remedy Helix
    • Liaise with internal project and technology teams on a daily basis

    This represents an excellent opportunity to secure a long term contract within a high profile and dynamic organisation.



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