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    Legal Team Support Manager - Nottingham, United Kingdom - Kerridge Commercial Systems

    Kerridge Commercial Systems
    Kerridge Commercial Systems Nottingham, United Kingdom

    Found in: Jooble UK O C2 - 6 days ago

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    Description

    Part of the Kerridge Commercial Systems Group (KCS), inspHire boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry all over the world.

    Our pedigree has helped us develop state-of-the-art solutions, including our latest cloud subscription products, OnRent and Current RMS which aim to take our customers into a new era of flexible, mobile, and readily available trading - wherever and however they work.

    To help further grow these products, we are seeking a technically minded, solutions expert.

    All duties of a support analyst, plus:
    Ensures all staff are successfully supporting the product.
    Provide support, technical support and training to team members who use support product, replying to inbound queries.
    Deliver 121s to all support staff and provide support for career development
    Monitor all work queues to ensure a consistent, good quality service to our customers
    Closely monitor Support cases and Customer Feedback to feed this information back into the business.
    Focus on improving and delivering customer service to many customers
    Create help documentation and video content to help the customer base.

    Experience:
    Minimum of 2 years in a similar role or 5 years as Senior Support Analyst
    Experience of training/leading junior staff, including managing workload, shift rota
    Enthusiastic and creative in problem-solving skills
    The ability to plan, prioritise and work on several projects at once
    Flexible and adaptable - both products and their processes will develop over time.
    Excellent communication skills and willingness to work with others, providing cover and support during peak demand times/holidays/sickness
    An Opportunity to work with an early-stage product in a forward thinking established and growing software solution company.

    We offer a variety of development and training to advance your career and we will work with you to accelerate your advancement.

    In addition to our standard benefits of 20 days holiday and an employer matched contributory pension you will get:

    A Competitive Salary (dependent on qualifications and experience)
    Quality Training Provided
    Career Development and Opportunity to grow

    Job Types:
    Full-time, Permanent
    Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants


    Our mission is simple:

    to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

    We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

    If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.

    If this role is of interest to you please apply online.
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