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    Technician - Bus Field Service - Hayes, United Kingdom - Volvo Group

    Volvo Group
    Volvo Group Hayes, United Kingdom

    1 week ago

    Default job background
    Professional
    Description

    Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

  • 40 hrs per week with flexible start times
  • Start time to reflect the customer requirements.
  • Days - Monday – Friday.
  • Requirement to be on call and cover weekend 1 week in 5.
  • Company van/fuel supplied
  • Generous Pension Plan
  • Health cash plan = access to dental insurance
  • Ignition, our electric vehicle salary sacrifice scheme
  • 25 days holiday from 2024
  • Enhanced holiday package
  • Enhanced Maternity/adoption/paternity leave
  • Employee savings and retail discounts
  • Cycle to work scheme
  • Career development opportunities, along with training plans managed through our inhouse technical training team.
  • Support for you and your family through an online Wellbeing centre
    • Business Overview - Volvo London Bus Field Service operation is a centrally managed business. Dedicated to the service and support of Bus and Coach customers and dealer operational demands across the Volvo London network, providing a highly flexible regional support service.

    The role of Bus Field Service Technician
    The Bus Field Service Technician will be a key interface between the Field Service Operations control team and the bus and coach customer(s). Providing superior diagnostic and repair skills in a flexible and professional manner in support of customer(s) needs.

    Key elements of the role:
  • Qualified commercial vehicle technician NVQ Level3.
  • Bus and coach experience preferred but not essential as training and support will be provided.
  • Mobility to work at any customer premises and or the regional dealer network as defined by the operations team (Field Service Van will be provided).
  • Ability to build strong personal relationships with the operations team and the customer.
  • Provide industry leading levels of customer service and technical support.
  • Must be able to work under your own supervision and or work as part of a team.
  • Must take responsibility for own efficiency and productivity (hours bought and hours sold) on a daily basis and challenge central operations team accordingly.
  • Must be process orientated and be prepared to work paperless. Which includes the use of systems and technology required to support a defined way of working.
  • Must be prepared to work to all prescribed processes.
  • Must be a team player.
  • Must work within the SHEQ guidelines (Safety, Health, Environment, Quality) set out in the company policies and help the company achieve its objectives in these areas.
  • Must be prepared to be responsible for all company equipment, including any stocks provided in support of carrying out day to day repairs.
    • Find out more today

    We value your data privacy and therefore do not accept applications via mail.

    Who we are and what we believe in
    Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

    Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.

    At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

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