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    Scientist Bioinformatics - United Kingdom - Illumina

    Illumina
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    Description

    Apply locations England - Cambridge time type Full time posted on Posted Yesterday job requisition id 37918-JOB What if the work you did every day could impact the lives of people you know? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world.

    Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

    Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

    Illumina are a Global Biotechnology company, growing at a rapid pace, we are currently looking for the best, customer focused Technical Support Scientists to join our mission, to improve human health by unlocking the power of the genome.

    By joining Illumina as Technical Applications Scientist, you will be based on-site in the EMEA Head Office based in Cambridge UK, you will work in collaboration and in scientific discussion which will enable our clinical customer success across the EMEA region.

    Illumina's employee benefits are industry leading and include, Flexible time off, Private medical insurance, Compassion and care time off, Leisure travel insurance, Pension, Lifestyle allowance, Employee Stock Purchasing Program, Volunteer time off and much much more

    You will come from a molecular biology or genetics background and be passionate about supporting and advising our customers on Illumina products and applications.

    Log and manage customer issues using Illumina's issue-tracking database
    Provide and assist customers with the analysis of their data
    Triage and dispatch issues requiring field support to Field Service Engineers and Field Applications Scientists when appropriate
    Working closely with Sales and Marketing, QA/QC, and R&D to address customer concerns, determine corrective action and customer follow-up
    As part of the Technical Support Team, located in the Illumina Centre UK, you will collaborate with colleagues and other teams to offer the level and quality of support our customers expect
    PhD/MSc or BSc in molecular biology, genetics or similar.
    Troubleshooting experience on gene expression analysis, genotyping, NGS, molecular biology or similar
    Experience of data analysis with Illumina software or similar.
    Outstanding written and verbal communication and training skills a must
    Good working knowledge of Microsoft Excel and Outlook required
    Biotech experience preferred with previous experience in a direct external customer support role
    Demonstrated written and verbal communication and training skills

    To attract the best and brightest, we offer a competitive employee benefits program including highly competitive salaries accompanied by a market leading benefits package.

    You will be part of the global leader in the Sequencing industry where you will find robust growth opportunities and career development within Illumina.

    LI-EMEA
    #Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Our technology empowers researchers and clinicians globally to improve cancer treatments, change the course of diseases, protect the environment, and fight food insecurity.


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