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Enfield Town

    Manager, Installation Management - Enfield, Greater London, United Kingdom - Project Start Recruitment Solutions

    Project Start Recruitment Solutions
    Project Start Recruitment Solutions Enfield, Greater London, United Kingdom

    Found in: Jooble UK O C2 - 1 day ago

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    Description

    They have been providing buildings support to local authorities, social landlords, NHS trusts and private sector clients for over 40 years.

    they have a proven track record of delivering successful mechanical, electrical and security services and solutions to our commercial and domestic clients, with whom we have developed longstanding partnerships.


    Responsible for the daily running and management of their Installation Department through the effective use of resources, Installing Domestic Gas Boilers and Renewable Heating.

    To monitor customer service targets as well as planning areas of improvement or development within the department to ensure business needs are met whilst maintaining a high level of customer satisfaction.

    Responsible for all jobs raised within contracts and monitoring for KPI management checks, ensuring timely completion and preparation of corresponding paperwork
    Overseeing and managing the "Contract Diary" of appointments
    Onboarding and providing training for new employees department-wide
    Raising and allocating specialist subcontractors as needed, ensuring compliance with client requirements
    Chasing subcontractors for engineer reports, updating systems, and informing clients
    Planning and coordinating multiple workstreams, managing H&S risks
    Overseeing large programmes and projects, including client liaison and attending project meetings
    Compiling contract data and client correspondence reports, including KPI reporting
    Using client databases to raise jobs, update information, and request target extensions
    Compiling completed jobs and updating spreadsheets/programmes for financial budgets
    Handling complex customer complaints or inquiries
    Previous experience managing Installation programmes and reactive works in Social Housing environment
    Good financial awareness
    Positive and flexible approach to work
    Strong problem-solving skills and time management abilities
    Possession of a full UK driving licence and access to a car, due to office location
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