- Line management of the team
- Ensuring KPI's and SLA's are met on allocated customer accounts
- Weekly reporting on Service Desk statistics
- Implementing approved solutions for improved performance
- Coaching and management of direct reports
- Producing and maintaining process documentation for customer accounts
- Investigate and respond to complaints from clients
- Managing staff allocation across client accounts on a day-to-day basis
- Working with Other Team Manager Colleagues to ensure cover & Collaborative working across the Service Desk
- Providing support and cover for other Team Managers
- Attend meetings with Client Account managers
- Occasional attendance at client meetings
- Providing on-call out of hours escalation support (Nights & Weekends) on a rota basis
- 1st line holiday approval & absence reporting
- Undertaking annual performance reviews of direct reports
- Logical thinker & Problem Solver
- Minimum 3 years' experience in a customer service environment
- Experience in people and team management.
- Articulate & Personable
- 25 days annual leave plus bank holidays
- Contributory pension scheme
- Voluntary private medical
- Simply health care plan
- Gym and retail discounts
- Cycle to work scheme
- Quarterly charity days
- Religious holiday swap
- Car maintenance scheme
- Employee assistance programme
- Life learning – online learning materials
- Support with professional membership costs
-
Domestic Abuse Team Manager
3 days ago
Acorn Recruitment And Training Redruth, United KingdomJob Role: Domestic Abuse Team Manager for Cornwall · **Salary**: £30,000 per annum rising to £32,500 after successful completion of probation · Hours: 37.5 per week · Based: Redruth area · Are you looking for a new and exciting opportunity to work with a Charity providing support ...
-
Domestic Abuse Team Manager
22 hours ago
Synergie Cornwall, United KingdomJob title: Domestic Abuse Team Manager · **Salary**: £30,900, rising to £32,569 per annum on successful completion of probation · Hours: 37.5 hours per week · Holiday: 25 days' annual holiday entitlement, increasing to 30 days after 5 years' service per annum, plus bank holidays ...
-
Administrator and Image Supervisor Operative
3 days ago
First Call Contract Services St. Ives, United Kingdom Full timeWe are working with our client in the recruitment of Admin and Processing Image Chargehand Operatives, based in St Ives, Cambridgeshire. · Do you have supervisory experience, from a production or manufacturing back ground and looking for long term employment, then this job could ...
-
Software Developer
2 days ago
Searchability (UK) Ltd St. Ives, United Kingdom Full timeExciting Opportunity for a Remote Software Developer with a Leading Provider of Electronic Logging Solutions headquartered in Huntingdon · Remote Software Developer role suitable for someone with experience in a similar role. · Attractive benefits package. · Up to £50,000 per ann ...
-
Assistant Store Manager
2 days ago
Peacocks Stores Ltd St. Ives, United KingdomHere at Peacocks we have a fantastic opportunity for an Assistant Store Manager based in our St Ives store. · If you would like to be part of a forward-thinking business and have a job with excellent career prospects, we would love to hear from you. · As well as being part of an ...
-
Cloud Services Procurement Administrator
1 week ago
ILUX Limited Saint Ives, United Kingdom_Job Description_ · Cloud Services & Licensing Fulfilment Administrator · Finance & Admin · - Job Summary_ · To procure, add, remove, and administer cloud services to client accounts, such as Microsoft 365 products, hosting, domain registration, cloud anti-spam, SSL's, broadband ...
-
Finance Manager
1 week ago
Trial Balance Consulting St. Ives, United KingdomFinance Manager - St. Ives - £40-45,000 · Trial Balance Consulting have been exclusively engaged by an interesting and well established Cornish services business that urgently seeks to recruit an experienced Finance Manager who will play a key role in managing the financial healt ...
-
Food & Beverage Manager- Cornwall
1 week ago
Winners Recruitment Limited St. Ives, United KingdomMy client in St Ives, Cornwall, are seeking an experienced Food & Beverage manager to join their management Team at this stunning coastal resort. · You will take complete control and accountability for the day-to-day food and Beverage operations of the hotel, ensuring the managem ...
-
Transitions Admin Lead
1 hour ago
Cambridgeshire Community Services NHS Trust Saint Ives, United Kingdom**Job Purpose**: To work with the Project Manager and service teams to implement digital personal files in SharePoint Libraries. Transfer digital files into the Libraries from other folders. Work with service teams to ensure they understand how to utilise and manage SharePoint Si ...
-
Hygiene Manager
1 week ago
PDA Search and Selection Ltd St. Ives, United Kingdom**Job Title: - Hygiene Manager, Retail · Location: Needingworth Rd, St Ives, Cambridge, PE27 4NB** · **Salary: £26,000-£28,000 DOE per annum** · **Hours: 36 Hours per Week - 5 days out of 7** · Our client is a national Facilities Management Company and is actively recruiting for ...
-
Executive Assistant
1 week ago
Cambridgeshire Community Services NHS Trust Saint Ives, United KingdomWe have an exciting opportunity to join our Trust's headquarters based in St Ives Cambridgeshire. We are looking for an exceptional Executive Assistant to join our friendly and supportive Governance and Resilience Team. · The role requires the ability to work under pressure, mana ...
-
Supply Chain Coordinator
1 week ago
Concept Resourcing St. Ives, United KingdomServices Order Management Specialist · London, St Ives, or Wisborough Green · Managing end-to-end process of processing quotations and orders, managing stock availability, coordinating delivery and logistics with both internal and external agencies, and providing administrative s ...
-
Financial Controller
5 days ago
Pure Resourcing Solutions St. Ives, United Kingdomkey responsibilities: · - Manage day to day finance operations including a small team. · - Preparation of weekly, monthly, and annual performance reports and KPIs to the Board and other Senior members including commentary, analysis, and resolution of any follow up queries. · - Fu ...
-
Event Coordinator
1 week ago
TribePost St Ives, United KingdomH Tempest Ltd is the nation's largest school photography company with over 500 employees. · Our Head Office and Laboratory is based in St Ives, Cornwall and our Photographers are resident throughout the UK. · We take photographs of children at playgroups and nurseries, primary an ...
-
Executive Assistant
3 days ago
42T Saint Ives, United Kingdom**About 42T** · 42 Technology is a successful and growing consultancy specialising in innovation, design, and development. Our work with world leading clients in a range of industries takes products and processes from ideas to reality. We have built a reputation for challenging t ...
-
Facility Operations Manager
1 week ago
St Ives Town Council St Ives, United Kingdom**Job Title**: Facilities Manager · **Location**: St Ives · **Salary**:SCP £25,878 - £27,852) · **Job type**:Full-time - Permanent · As the first tier of local government St Ives Town Council is active in supporting and representing those who live, work and visit St Ives and are ...
-
Head of Data Services
2 days ago
Cambridgeshire Community Services NHS Trust Saint Ives, United KingdomData Services consists of a team of dedicated analysts & managers responsible for all internal & external reporting requirements. · Our service is at the start of an exciting journey to revolutionise the Trust's use of data & to provide evidence-based intelligence. Our ambition i ...
-
Engineering Manager
1 week ago
THEHIREWORKS LTD St. Ives, United KingdomThe HireWorks are delighted to be working exclusively with a global manufacturing company to assist with the recruitment of a Senior Engineering Manager. · This is a great opportunity to lead the Development QA & Systems Test team in all aspects of personal and product developmen ...
-
Support Team Member
1 week ago
Grove Medical Practice Saint Ives, United Kingdom**Support Team Member - Patient Data (Full Time - 37 hrs per week)** · You must be able to demonstrate excellent organisational and communication skills and be able to prioritise your workload. A flexible, professional and enthusiastic approach is essential along with the desire ...
-
Nursing Associate
1 week ago
Cambridgeshire and Peterborough NHS Foundation Trust Saint Ives, United KingdomWe are looking for a Band 4 Community Nurse Associate to work within the St Ives Neighbourhood Team supporting patients with clinical health needs. · This role will enable you to develop and enhance your clinical community skills to include wound management, discharge support, di ...
Team Manager - Saint Ives, United Kingdom - Marlowe Software, Risk and Compliance
1 week ago
Description
Team Manager
Elogs
Location: Office based – St Ives, Cambridgeshire
Salary: £27,300
Job Type: Full time
Hours: Monday to Friday 8:30am – 5pm, On call cover and 1 week in 4 for weekend cover
Job Description
About Us
Elogs, part of the wider Marlowe SRC division, where we redefine efficiency in the realm of electronic logging solutions. At Elogs, we are dedicated to simplifying and streamlining the way businesses manage their logs and records. As a pioneering force in the industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity.
Elogs takes pride in offering user-friendly solutions tailored to the unique needs of our clients. Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape.
About the role
To ensure the smooth running of the service desk for allocated customer accounts. Driving service excellence and efficient performance of the team.
Key Duties
Skills & Experience
Why join us?
People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way.
Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life.
Benefits: