- Capita One Admissions BackofficeAdmissions Parent PortalAdmissions Schools PortalGrants & BenefitsTransport BackofficeESRI Transport interface
- Version One (Post Primary Admissions)
- Tranman
- Unitas
- Netsweeper
- JAMF
- Paxton
- Badgemaker
- O365
- Finesse
- Capita One GovernorsPsychologySENWelfareCIEEExclusions
- BACS
- KACE
- Identity Manager
- Accident Reporting
- Complaints
- AccessNI
- Eclipse
- Manhattan
- FEAST
- EA One
- iProcure
- Protocol
- NISTR
- CCMS/CCSC
- Liaise with services in the establishment and implementation of changing requirements and to ensure the ongoing accuracy, effectiveness and availability of ICT systems according to their needs.
- Manage the day-to-day work, monitoring fault levels, coordinating problem solving and change management issues, allocation, escalation and reporting, to ensure a high level of support is provided to EA users.
- Provide management reports to review systems usage and performance.
- Liaise with ICT suppliers of goods and services in the delivering of support service as appropriate.
- Develop and implement procedures and processes to support business users as required.
- Provide advice to other ICT Services in respect of the ICT specialist area
- Assist in the planning, co-ordination and delivery of training to business users in respect of Applications Support.
- Assist in monitoring and analysing the performance of ICT systems (technical / network / software) by carrying out detailed examinations of existing systems to assess the systems effective performance.
- Administer the central ICT infrastructure systems to ensure effective performance and delivery of business systems direct to users.
- Advise on ICT maintenance requirements.
- Maintain the accuracy, integrity, availability and security of the EA's data resources and associated systems.
- Specify, plan and implement new upgrades to Application systems and when appropriate undertake the installation.
- Establish and maintain links between business users and critical ICT systems.
- Assist in the development and testing of contingency plans to ensure continuity and availability of ICT services.
- Assist in the development and implementation of ICT systems.
- Assist in the supporting, planning, and managing the co-ordination of the technical aspects associated with the implementation of ICT systems.
- For some systems the postholder will be expected to manage the Project or Project stage, including the planning, identification of activities and resources, controlling, reporting, procurement, implementation
- The application of appropriate methods (i.e. PRINCE2, Agile, EA Procurements);
- To analyse, design and develop ICT systems as and when required.
- Evaluate ICT solutions and where necessary carry out required modifications/ enhancements.
- Develop detailed operating procedures and systems documentation.
- Serve on teams connected with ICT Strategies and participate in subsequent development projects as required.
- Assist in monitoring the work of external service providers.
- Assist in the co-ordination, problem solving and change management issues associated with technical and communications issues.
- Assist in developing and managing the procedures and processes by which Applications Support engage with technical and communications services delivered through its multiple service contracts.
- Assist in the preparation and monitoring of management information reports supporting this function.
- Assist in the preparation of material used in discussions/negotiations with contractors, and to participate in those discussions/negotiations.
- Assist in the formulation and implementation of technical and communications standards appropriate to the needs of the EA.
- Assist in the development and implementation of security systems (e.g. firewalls, anti-virus software, email scanning, profiling etc.) and ensure that they are being effective.
- Assist in monitoring the services provided by service contractors and ensuring that they comply with the established performance and security standards.
- Monitor Budgets and approve expenditure within delegated limits.
- Providing technical support, guidance and advice to business users in relation to Applications Support.
- The training of ICT staff in the support and use of appropriate systems;
- Providing user system documentation;
- Liaison with Software/Hardware Suppliers.
- Attending business user meetings as required;
- Supervision of support staff within Applications Support
- Representing Applications Support and EA at meetings, in liaison with suppliers, and outside agencies.
- Assisting in the development of an Operational Plan for Applications Support which contributes to the overall Service Plan for ICT Services.
- Undertaking such other reasonable duties as may be required from time to time by Applications Support, for example, out-of-hours support on an ad hoc basis.
- To act as nominated officer on Selection Panels.
- Attendance at seminars, webinars and training courses.
- Keeping up to date with relevant ICT technologies.
- Liaison with other agencies, government departments etc.
- To promote the corporate vision, values and culture of EA as a single regional organisation, in all processes linked to maintenance, development and implementation of assignments within their areas of responsibility.
- Ensure that employees within the Application Support team are provided with clear structure, strategies, policies and processes for their service.
- Plan and review work of staff they are responsible for.
- Foster a culture that supports achievement of the authority's Strategic Plan by role modelling core values and leadership behaviours to staff.
- Have supervisory responsibilities for members of staff organised in groups or teams.
- To line manage, support and be responsible for the development of staff within their area of responsibility providing supporting within the areas of staff Welfare/Wellbeing and resourcing.
- To deliver awareness sessions to Team as required.
- Understand the Health & Safety responsibilities of Managers & Employees within EA.
- Ensure that employees fulfil their responsibilities as outlined in the EA policies and programmes. – Fire drills, risk assessments, Accident reporting etc.
- Implement personnel management policies to ensure that everyone in the team is aware of his/her responsibilities.
- Foster a workplace safety culture in which employees and their managers work together to ensure workplace safety
-
IT Support Officer
1 week ago
Direct Medics Ltd Belfast, United KingdomJob Title: IT Support Officer (Student) · Reporting to: Human Resources Manager · Location: Belfast · **Salary**: £15,000 · **Main Purpose of the Role**: · - Working with the IT Manager to ensure IT services are running smoothly. · - Reporting of maintenance requirements to the I ...
-
IT Support Officer
3 weeks ago
Direct Medics Ltd Belfast, United KingdomJob Title: IT Support Officer (Student) · Reporting to: Human Resources Manager · Location: Belfast · **Salary**: £15,000 · **Main Purpose of the Role**: · - Working with the IT Manager to ensure IT services are running smoothly. · - Reporting of maintenance requirements to the I ...
-
IT Support Officer
1 week ago
Direct Medics Ltd Belfast, United KingdomJob Title: IT Support Officer (Student) · Reporting to: Human Resources Manager · Location: Belfast · **Salary**: £15,000 · **Main Purpose of the Role**: · - Working with the IT Manager to ensure IT services are running smoothly. · - Reporting of maintenance requirements to the I ...
-
Learning Support Officer
3 weeks ago
Digby Morgan Belfast, United Kingdomsummary · - _ belfast, northern ireland_ · - _ £29,500 - £31,000 per year_ · - _ temporary_- specialism · - student support- reference number · - PR-786391 · - job details · Randstad have an opportunity available for an experienced Learning Support Officer to join the team at Bel ...
-
Welfare Support Officer
2 weeks ago
VANRATH Belfast, United Kingdom**VANRATH** are delighted to be assisting our Major client with the Recruitment of **Welfare Support Officer** to join their fun and friendly team based in **Belfast City Centre**. · - 3 month contract - Potential for permanency_ · Mon - Fri - 37 hours. · EO2 - £26,596 · **Respon ...
-
Business Support Officer
2 weeks ago
Lynn Recruitment Belfast, United KingdomExciting Opportunity with Belfast City Council: Business Support Officer (HR/Administration) · Are you a talented Business Support Officer with a flair for HR and administration? Look no further Belfast City Council, is seeking a dedicated individual to join their team in the piv ...
-
Business Support Officer
3 weeks ago
Ashton Recruitment Belfast, United KingdomAshton Recruitment require a Business Support Officer for our client based in Belfast. · Position: Business Support Officer (Finance, Systems and Performance) · Location: Belfast · Duration: Temporary · Rate of Pay: £17.53 per hour · Hours of Work: 37 hours between the hours of ...
-
Student Support Officer
2 weeks ago
Queen's University Belfast Belfast, United Kingdom**Job details**: · **Job reference** · 23/110627 · **Date posted** · 30/01/2023 · **Application closing date** · 27/02/2023 · **Salary** · £35,333 - £42,155 per annum. · **Job category/type** · Professional Support · **Attachments** · - Blank**Student Support Officer**: · **Job d ...
-
HR Support Officer
2 weeks ago
VANRATH Belfast, United KingdomAn exciting new opportunity has just opened up for an HR Support Officer to join a well-known public sector organisation on a full-time, temporary basis. Our client is looking for an energetic, driven and knowledgeable individual to provide a professional and comprehensive HR and ...
-
Data Support Officer
3 weeks ago
Queen's University Belfast Belfast, United Kingdom**Job details**: · **Job reference** · 23/111142 · **Date posted** · 07/08/2023 · **Application closing date** · 24/08/2023 · **Salary** · £27,979 - £32,982 per annum · **Job category/type** · Clerical · **Attachments** · - Blank**Data Support Officer**: · **Job description** · - ...
-
HR Support Officer
3 weeks ago
VANRATH Belfast, United KingdomAn exciting new opportunity has just opened up for an HR Support Officer to join a well-known public sector organisation on a full-time, temporary basis. Our client is looking for an energetic, driven and knowledgeable individual to provide a professional and comprehensive HR and ...
-
Recruitment Support Officer
1 week ago
Direct Medics Healthcare Recruitment Belfast, United Kingdom**Job Title**:Recruitment Support Administrator · **Reporting to**:Recruitment Support Team Leader · **Location**:Belfast · Main Purpose of the Role · Main · **Responsibilities**: · - To support the Recruitment and Payroll teams through prompt creation and maintenance of contract ...
-
Technical Support Officer
2 weeks ago
Ashton Recruitment Belfast, United KingdomAshton Recruitment requires a Technical Support Officer for our client based in Belfast. · Job Title: Technical Support Officer · Location: Belfast · Duration: Temporary · Rate of pay: £14.44 per hour · Hours: 37 per week · Duties include (but are not limited to): · - To provide ...
-
Administrative and Support Officer
2 weeks ago
Platinum Recruitment NI Ltd Belfast, United KingdomJob Title : Administrative and Support Officer · Location : Belfast BT2 · Duration : Temporary June 2024 · Hours : 30 hpw · Rate : £10.69p/h · **Main responsibilities**: · - Proactively manage the recruitment / resourcing process for vacancies up to and including line management ...
-
Employability and Support Officer
3 weeks ago
Happy Jobs NI Belfast, United KingdomHappyJobsNI is delighted to be exclusively working alongside WOMEN'STEC to recruit an enthusiastic, professional and driven Employability and Support Officer to join this passionate team at a time of exciting growth. · **POST TITLE**:Employment and Support Officer · **HOURS**:35 ...
-
Business Support Officer
2 weeks ago
Abacus Professional Recruitment Belfast, United KingdomClient: · Abacus Group are recruiting for a Business Support Officer on behalf of an alternative credit provider who specialise in property backed lending to borrowers in the UK. You will be joining a firm who have expanded rapidly over the past 3 years, you will be joining at an ...
-
HR Support Officer
1 week ago
Riada Resourcing Belfast, United Kingdom**Northern Ireland Housing Executive - HR Support Officer - Belfast** · NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential. · **A ...
-
HR Support Officer
2 weeks ago
MPA Recruitment Belfast, United Kingdom**Job Title**: HR Support Officer - 3255 · Are you a seasoned and reliable administrative professional looking to break into a HR role? Or are you a junior HR professional looking to break into a public sector organisation. · **Location**: Adelaide Street, Belfast · **Hours of wo ...
-
Advocacy Support Officer
2 weeks ago
Inspire Wellbeing Belfast, United KingdomWe are Inspire. · We work together with people living with mental ill health, intellectual disability, autism and addictions to ensure they live with dignity and realise their full potential. · At Inspire we select those people whose personal values and behaviours align with our ...
-
Advocacy Support Officers
3 weeks ago
Inspire Wellbeing Belfast, United KingdomWe are Inspire. · We work together with people living with mental ill health, intellectual disability, autism and addictions to ensure they live with dignity and realise their full potential. · At Inspire we select those people whose personal values and behaviours align with our ...
Senior Application Support Officer - Belfast, United Kingdom - Education Authority
Description
JOB DESCRIPTION
REPORTS TO: Application Support Specialist RESPONSIBLE TO: EA Applications Support LeadKey Purpose of Role
The postholder is an ICT specialist with responsibility for the provision of an efficient and effective ICT support structure within the Applications Support team, to ensure continuity and availability of ICT systems throughout the Education Authority (EA).The postholder will also assist the Application Support Specialists in the development and implementation of ICT systems to support EA business requirements.
The Senior Applications Support Officers will support on the analysis, implementation, performance reporting and end user support of the following services:
Senior Application Support OfficerThis generic job description is intended to provide an outline of the Support areas that the post-holder will be expected to undertake across a number of functional areas (detailed above) within ICT Support.Although the post-holder may be assigned to specific functional areas on appointment, in view of the nature of work the post-holder may be required to undertake duties in other functional areas to cover peak periods of work or vacancies.
MAIN DUTIES AND RESPONSIBILITIES
Technical Support
The post holder will be required to manage on a day-to-day basis the provision of direct ICT support to business users.
Systems Support
The post holder will be required to support a range of ICT systems/platforms/networks to ensure minimum down-time and to provide a system support infrastructure to enable effective and efficient delivery of ICT services.
Introduction of New Systems / Project Management
The post holder will be required to liaise with services and to serve on teams to introduce effective business systems. This will involve:
Contract Management
Liaise with external service providers in respect of work undertaken through maintenance contracts
Standards, Quality and Security
General Support
The post holder will be required to provide support across a range of ICT related issues.
This will involve:
Professional Development
The postholder will be required to keep up to date with new technology in order to provide a support service. This will involve:
People Management & Development
Health & Safety duties and responsibilities
Travel across EANI sites may be required in order to fulfil the full range of duties and responsibility and work may occasionally be required outside of standard working hours.
On-call support may be required out of normal hours subject to remuneration payment.