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    Concession Manager - LONDON, United Kingdom - THE NORTH FACE

    THE NORTH FACE
    THE NORTH FACE LONDON, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description
    Do you want to leave your mark and drive the consumer experience in one of our stores?


    We're looking for an outstanding Concession Manager to join our The North Face (perm, full time) team based in Harrods, London.


    As a Concession Manager, you will lead and nurture a team, whilst displaying your own initiative to drive sales and customer satisfaction.

    The North Face is part of the VF family. VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands.

    At the heart of our journey lies our purpose:
    We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It's the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling.

    The North Face is the premier exploration company in the world. We spark curiosity. We dare to disrupt. We create communities. And we lead with integrity. We are a community of explorers and are constantly looking for new ideas, places, and people to connect with.

    Let's talk about the role

    Our store managers have a great opportunity to develop their full potential with us.

    That's because we offer the support of a global organisation but give our managers the freedom to try out new solutions to drive sales and enhance customer experience.

    How you'll make a difference

    We expect that our Concession Managers deliver memorable retail experiences by:


    • Leading, motivating and mentoring your store teams to drive a customer first approach
    • Implementing our established retail processes whilst looking for ways to improve them
    • Keeping on top of core retail operational procedures such as inventory, P&L etc
    • Reporting performance metrics and demonstrating your understanding of KPIs to improve your store results
    • Making sure your store looks great, in line with the brand's visual merchandising guidelines
    What makes you the perfect Concession Manager?


    • You love interacting with customers. The joy of helping a customer find the perfect product is special and you get that. Working in a store can be demanding, no problem for you, as you are resilient and self-driven
    • You know how to develop a great team who share your passion and vision to make every shopping experience outstanding. You take pride in mentoring employees, seeing them grow and having fun too
    • You have experience in all facets of running a store, including budgeting and planning, retail operations and merchandising
    • You have excellent written and verbal communication in English (another language is a plus but not necessary)
    • You are proficient in the use of MS Office and different POS systems
    • You are flexible when it comes to working weekends, evenings, and holidays as necessary
    On top of this, we expect that you will live and demonstrate our

    Guiding Principles:
    Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Persevere.

    What's in it for you?

    We offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we're the total package.


    Most companies say they offer a competitive salary, an amazing bonus and pension scheme and staff discounts (btw we offer 50%).

    And we offer the same. Only different.

    Along with this you will have:

    • Career ownership, enabling you to build your knowledge and experience across different brands
    • A supportive feedback-based culture where respect and integrity guide us in what we do
    • Tailored training. From an induction to ongoing online and face-to-face training sessions, we are committed to helping you grow, both professionally and personally
    • The opportunity to network with other Store Managers throughout Europe and with our head office
    Free to Be

    We strive to foster a culture of belonging based on respect, connection, openness and authenticity.

    We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.


    As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.

    If you liked what you have read and want to join our team then we would be keen to hear from you

    Due to the high volume of candidates we receive, we will only contact successful applicants for the interview stage.

    #LI-FN1
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