Jobs
>
London

    Shop-Concession Process Program manager - London, United Kingdom - TikTok

    TikTok
    TikTok London, United Kingdom

    1 week ago

    Default job background
    Description
    TikTok is the leading destination for short-form mobile video. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
    Our platform is built to help imaginations thrive. That's how we drive impact - for ourselves, our company, and the communities we serve.

    Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators.

    Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.

    We are looking for a Process PM responsible for building robust processes for Buyer Concessions, identifying opportunities for improvement, and partnering with dependent teams to improve tools and systems for internal and external customers.

    Enable our BPO network to handle all inbound customer contacts through adherence to the robust processes you build out.

    Lead the way in developing, reviewing, and updating our standard operating procedures (SOPs), making sure they help customer service teams work together better and meet our goals.


    • Utilize datadriven insights to monitor the effectiveness of implemented SOPs, identifying key performance indicators (KPIs) to measure success and areas for improvement.
    • Bachelor's degree or equivalent practical experience.
    • Experience in eCommerce or marketplace platform.
    • Experience in project management; Adaptability and flexibility to manage shifting priorities and the ability to handle highpressure situations
    Experience writing and presenting BRDs;

    • Excellent written, verbal and interpersonal communication skills with proven ability to present data to stakeholders in a digestible manner.

    To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

  • Akkodis

    Program Manager

    1 week ago

    Akkodis London, United Kingdom

    Program Manager / Finance / (Re)Insurance / Insurance / Agile / Waterfall / Microsoft Azure DevOps · **Job title**:Program Manager · **Job type**:Contract · **Rate**:£675 (Inside) · **Location**:London · An exciting opportunity has arisen for a Program Manager to join a well-know ...

  • Akkodis

    Program Manager

    1 week ago

    Akkodis London, United Kingdom

    Program Manager / Finance / (Re)Insurance / Insurance / Agile / Waterfall / Microsoft Azure DevOps · **Job title**:Program Manager · **Job type**:Contract · **Rate**:£675 (outside) · **Location**:London · An exciting opportunity has arisen for a Program Manager to join a well-kno ...

  • Parkside Office Professional

    Program Manager

    1 week ago

    Parkside Office Professional London, United Kingdom

    Our international client is looking for a Program Manager who can be the 'voice of the program' for both internal and external users. · **Responsibilities**: · - You would be supporting the team in driving adoption and socialization of the Partner Program and modules. · - Drive p ...

  • eFinancialCareers

    Program Manager

    1 week ago

    eFinancialCareers London, United Kingdom

    **Responsibilities of Program Manager - Wholesale Credit Risk**: · - Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs. · - Identifies stakeholders and key organizations and build and manage relationships. · - Dir ...

  • Career Moves Group

    Program Manager

    1 week ago

    Career Moves Group London, United Kingdom

    **Program Manager** · **Location**:London (CSG) · **Length**:11.5 months · **Rate**:£31.73 p/h · **Hours**:9am - 6pm · - Deliver full pieces of program plans, timelines, and tracking documents of moderate to high complexity and scope that are integrated into overarching program m ...

  • Career Moves Group

    Program Manager

    2 days ago

    Career Moves Group London, United Kingdom

    **Program Manager** · **Location**:London (onsite) · **Length**:12 months · **Rate**:£50-55 p/h · **Hours**:9am-6pm · Our ambition is to ship programs and initiatives that scale and add transformational value to this crucial part of our ecosystem. · The Global Agency Programmes t ...

  • Grafton Recruitment

    Client Program Manager

    1 week ago

    Grafton Recruitment London, United Kingdom

    **Client Program Manager - Retail Clients** · **Remote** · **Salary: £60,000 + bonus** · Grafton Recruitment are working exclusively on behalf of a very successful, global Logistics & Supply Chain Solutions Business to source an experienced Client Program Manager who would be acc ...

  • Zopa Limited

    Head of Program Management

    3 days ago

    Zopa Limited London, United Kingdom

    **Our Story** · **Hello there. We're Zopa.** · We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. · **The role** ...

  • Sportradar

    Program Management Lead

    1 week ago

    Sportradar London, United Kingdom

    Company Description · We're the world's leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology ...

  • Huntress

    Partner Program Manager

    1 week ago

    Huntress London, United Kingdom

    Partner Program Manager · - 6 Months · - London/Hybrid · - £500-£530 PAYE · A global technology company are looking for an experienced Partner Program Manager to join their team on an initial 6 month assignment. · **Responsibilities**: · - Be the voice of the program to internal ...

  • Citi

    Program Management Lead

    2 days ago

    Citi London, United Kingdom

    **Responsibilities**: · - Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs. · - Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to th ...

  • Career Moves Group

    Technical Program Manager

    1 week ago

    Career Moves Group London, United Kingdom

    **Technical Program Manager** · **Location**:London (Hybrid) · **Length**:ASAP for 11.5 months · **Rate**:£35.58 p/h · **Hours**:9am - 6pm · - Organize and manage the activities that lead to the outcomes of a project, what, who, when, and how. · - Adjust leavers (e.g., schedule, ...

  • Career Moves Group

    Technical Program Manager

    2 days ago

    Career Moves Group London, United Kingdom

    **Technical Program Manager** · **Location**:London (Hybrid) · **Length**:12 months · **Rate**:£35.58 p/h · **Hours**:9am - 6pm · **Responsibilities**: · - Organize and manage the activities that lead to the outcomes of a project, what, who, when, and how. · - Adjust levers (e.g. ...

  • Addition Solutions

    Technical Program Manager

    4 days ago

    Addition Solutions London, United Kingdom

    **EXCITING OPPORTUNITY** · We are currently seeking someone to take on the role of **Technical Program Manager**. When in this role, you will be responsible for establishing and leading enterprise-wide, cross functional strategic initiatives. Work for an exciting techfocused comp ...

  • SiriusPoint

    Head of Program Management

    1 week ago

    SiriusPoint London, United Kingdom

    **Who We Are** · SiriusPoint is a global underwriter of insurance and reinsurance providing solutions to clients and brokers around the world. · Bermuda-headquartered with offices in New York, London, Stockholm and other locations, we are listed on the New York Stock Exchange (SP ...

  • Kuinji ltd

    Program Management Internship

    1 day ago

    Kuinji ltd London, United Kingdom InternshipSHIP

    **Responsibilities**: · - Craft and execute strategies to drive user acquisition, engagement, and retention in your chosen destination. · - Foster strategic partnerships with local accelerators, hubs, and incubators to bolster platform growth. · - Identify and capitalize on colla ...

  • eFinancialCareers

    Senior Program Manager

    1 week ago

    eFinancialCareers London, United Kingdom

    **About** · We, at the Product Delivery Office, work closely with Engineering, Product, Analytics, Sales and Data teams across organizations to tailor and continuously improve Product delivery processes, organizational models, strategies and procedures. As a member ofour team, yo ...

  • Career Moves Group

    Cres Risk Management Program Manager

    1 week ago

    Career Moves Group London, United Kingdom

    **CRES Risk Management Program Manager** · **Location**:London (occasional travel to Edinburgh) · **Length**:ASAP until September 2023 · **Rate**: £ per day (inside IR35) · **Hours**: 9am - 6pm · **The prime function of this role is**: · ? · - Manage the risk management programme ...

  • Citi

    Program Management Senior Lead

    4 days ago

    Citi London, United Kingdom

    Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Markets Program Execution & Transformation team. · By joining Citi, you will become part of a global ...

  • Amazon TA

    Sr Learning Program Manager

    6 days ago

    Amazon TA London, United Kingdom

    Come and be a part of a dynamic team of learning professionals who are elevating the performance of Amazon leaders at AMXL. AMXL is a single-threaded organization that owns the end to end customer experience for heavy and bulky products. AMXL consolidates supply chain, tech, FC o ...