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    Complaints Root Cause Analyst - London, United Kingdom - Cherry Pick People

    Cherry Pick People
    Cherry Pick People London, United Kingdom

    3 weeks ago

    Default job background
    Real Estate
    Description
    Join our client as a Complaints Root Cause Analyst and drive organisational learning and continuous improvement.

    In this exciting new role, you will help identify and address the underlying issues of customer complaints, prevent their recurrence, and enhance overall customer satisfaction.

    Key Responsibilitiesn

    • Analyse complaint data to identify patterns and root causes of customer dissatisfaction.n
    • Collaborate with cross-functional teams to gather insights and perspectives on complaint issues.n
    • Evaluate process deficiencies, communication breakdowns, and customer expectations to determine accurate root causes.n
    • Identify opportunities for process improvement based on complaint analysis, industry best practices, and benchmarking data.n
    • Participate in cross-functional teams and process improvement projects to drive systemic changes and enhance customer satisfaction.n
    • Develop and implement corrective and preventive actions (CAPAs) to address root causes and prevent recurrence of complaints.


    Ideal CandidatenIf you thrive on data analysis and enjoy driving continuous improvement and enhancing customer experience, this role is for you You should have a keen analytical mindset, a strong background in statistical analysis, and excellent problem-solving skills.

    The ability to synthesize complex data into actionable recommendations is essential.

    Essential Qualificationsn

    • Experience in root cause analysis, quality assurance, or process improvement.n
    • Proficiency in root cause analysis methodologies, tools, and data analysis techniques.n
    • Strong analytical skills to interpret complex data sets and draw actionable insights.n
    • Excellent communication skills to present technical information clearly and persuasively.n
    • Detail-oriented with a focus on accuracy in documenting findings and recommendations.
    Benefitsn

    • £40-45k DOEn
    • Hybrid office based in west Londonn
    • Excellent annual leave allowance and flexible working opportunities.n
    • Generous pension scheme.n
    • Enhanced maternity, paternity, and adoption pay.n
    • Employee assistance with confidential advice and counselling services.n
    • Health cash plan.n
    • Staff discounts at major retailers, gyms, restaurants, entertainment, and more.n
    • Interest-free loans for season tickets, tenancy deposits, and training.n
    • Cycle to work scheme.n
    • Life Assurance x 4 annual salary.


    If you have significant experience within this field and have what it takes to excel in this demanding and exciting position, please get in touch with Alex Wiffen to discuss in more detail.


    We wholeheartedly encourage applications from individuals of all backgrounds, irrespective of their race, gender, marital status, socioeconomic status, sexual orientation, disability, age, or any other characteristic.

    AW5779
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