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    Service Controller - London, United Kingdom - Dataquest Group Ltd

    Dataquest Group Ltd
    Dataquest Group Ltd London, United Kingdom

    3 weeks ago

    Default job background
    Full time Engineering / Architecture
    Description

    DQ Group is a leading IT company working with well-known brands in both the private and public sector. We have five offices including a European presence with sites in the City and West Country. We have a great work environment to share, we're a friendly company which encourages socialising, development, and progress both in terms of knowledge and skills.

    We believe in creating an environment in which our people can thrive; we encourage everyone to maintain a healthy work/life balance, and we strongly believe in investing in our employee's futures. We look for ambitious, driven, and hardworking people to join our team.

    We are looking for a new Service Controller to become part of the walking team based in central London. This list is not exhaustive, but the core responsibilities are:

    • Answering service calls, effectively prioritising issues, and ensuring they are logged on our internal systems.
    • Allocate engineers to calls, making sure all our Service Level Agreements (SLAs) are met.
    • Responding to Service Control emails requesting engineers or consumables and providing quotes when chargeable.
    • Inputting engineer closure details for each service call and ordering parts when needed.
    • Advising customers on consumable delivery queries.
    • Working closely with our Logistics, Project Management, Workshop and Sales team.
    • Log calls outside of the London area with Third Party Companies and ensure services response times are kept in line with the Service Level Agreements (SLAs).
    • Ad-hoc administrative support

    Other desirable credentials will be:

    • Has a customer service focus and a positive, helpful, and approachable attitude.
    • Has outstanding organisation and periodisation skills.
    • Comfortable multitasking managing multiple conflicting priorities.
    • Demonstrable experience of exceeding client expectations.
    • Thorough, continually demonstrates attention to detail.
    • Organised and able to identify and prioritise work.
    • Able to work on own initiative with minimum supervision.
    • Excellent communication skills.
    • Supportive and reliable team member.

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