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    Process Improvement Manager - London, United Kingdom - DVF Recruitment

    DVF Recruitment
    DVF Recruitment London, United Kingdom

    2 weeks ago

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    Description

    ***We are partnering exclusively with a leading city law firm to help build their newly formed Innovation Function***

    My client are delighted to now be forming their new Advanced Client Solutions (ACS) team. The team will be working with lawyers and business services in all areas to turn the firm into one of the most demonstrably forward-thinking law firms in the city by the end of 2025. Once at capacity, the function will be 18 people and will be made up of the following teams.

    • Legal Project Management
    • Process Improvement
    • Alternative Delivery
    • Legal Technology
    • Solution Development

    The Process Improvement Manager will report into the Head of LPM.

    Roles and Responsibilities

    • Identify and prioritise processes across each Division for improvement exercises, based on key metrics such as low margin, high write-offs, and claims, to enhance operational efficiency and reduce costs;
    • Collaborate closely with Legal Project Managers (LPMs) to facilitate and support the execution of process improvement exercises, ensuring comprehensive analysis and optimisation of current practices;
    • Collaborate closely with Legal Technology and Product Development to scope technical solutions which support process improvement as required;
    • Document 'as-is' and 'to-be' process details, clearly outlining current procedures, identified inefficiencies, and proposed improvements to establish a clear roadmap for change;
    • Regularly track and report on the implementation of 'to-be' processes, assessing progress against planned objectives and timelines to ensure successful adoption and optimisation;
    • Facilitate communication between all stakeholders involved in process improvement, including LPMs, division heads, and team members, to ensure alignment and buy-in for proposed changes;
    • Analyse the impact of implemented process improvements, using metrics and feedback to measure success and identify areas for further enhancement or adjustment;
    • Develop and maintain a repository of process improvement case studies and best practices, enabling easy access to valuable insights and learnings that can be leveraged across the firm for continuous operational enhancement;
    • Provide training and support to LPMs and other staff on process improvement methodologies and tools, ensuring the firm's capabilities in identifying and implementing efficiency gains are consistently developed and strengthened;
    • Comply with all relevant legal and regulatory obligations including the Solicitors Regulation Authority (SRA) Standards and Regulations, and Principles.

    Person Specification

    • Proven experience of continuous performance improvement methodologies within a law firm setting;
    • A Six Sigma qualification is essential
    • Strong communication and influencing skills and experience of working with senior stakeholders across an international business;
    • Ability to collaborate effectively, professionally, and diplomatically across departments.
    • Credible, articulate and comfortable with systems, data and analysis;
    • Excellent attention to detail and organisational skills.

    Competencies

    • Working together
    • Integrity and respect
    • Inclusive
    • Personal impact and growth
    • Driving high standards
    • Commercial mindset
    • Client - centric
    • Responsible Business
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