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    Complaints Handler - Slough, Berkshire, United Kingdom - THC Recruitment

    THC Recruitment
    THC Recruitment Slough, Berkshire, United Kingdom

    Found in: Jooble UK O C2 - 16 hours ago

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    Description
    My client is a specialist provider of vehicle finance, rental, and insurance products. They are looking for a Complaints/ Customer care handler to join their team.
    Your Role – Complaints Handler
    Through day-to-day actions ensure compliance of all regulatory requirements and industry standards. To enhance the companies brand through continued commitment to the organisation's vision and values.
    Your Responsibilities – Complaints Handler
    Respond to and resolve all complaints received in an appropriate manner, either written or verbal, on contracts.
    Update the Contract Management System and Complaints Database accordingly and in a timely manner
    Liaise with Manufacturer Customer Care teams as appropriate
    Provide a regular complaint summary that advises the SMT of the current status of complaints, detailing costs/losses to the business
    Meet individual performance targets
    Adhere to formal regulatory processes and policies
    Work effectively with colleagues in support functions around the business to maximise customer satisfaction
    Monitor own performance to ensure adherence to targets, deadlines, and procedures
    Previous complaints experience within a regulatory environment
    Builds long-term relationships with customers/dealers
    Ability to operate, upon training, e.g. Contract Management System and workflow management

    I understand that by ticking this box and submitting this form, I consent to THC Recruitment contacting me by email or phone in order to process my enquiry.

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