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Complaints Handler
6 days ago
Premium Credit Limited Surrey, United KingdomSurrey - hybrid working model (mostly working from home, UK) · - Salary of up to £24,000 per annum · - Hybrid working model · - 25 days' annual leave · - Discretionary bonus, retail discounts and many more exciting benefits · Who we are · Premium Credit is one of the leading insu ...
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Complaints Handler
1 day ago
MADE Employment Redhill, United KingdomDo you have a background managing complaints from customers? Do you like helping different people? Do you want the flexibility of hybrid working? If so, then this is the job for you · Our client are one of the largest insurance companies in Europe and are looking for complaints h ...
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Complaints Handler
3 days ago
Lloyd Recruitment Services Ltd Wimbledon, United Kingdom**Complaints Handler - FCA Complaints** · Lloyd Recruitment Services are delighted to be recruiting on behalf of one of our leading clients, a FTSE250 financial services organisation, that seek an experienced Complaints Handler to handle all informal and formal complaints within ...
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Complaints Handler
16 hours ago
Reed Business Support Redhill, United KingdomYou will be an attentive listener and problem solver too to get to the bottom of customer complaints. This role is so rewarding as you are able to assist a customer with a simple complaint or be required to handle a more complex situation, whilst protectingtheir information throu ...
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Complaints Handler
6 days ago
Lloyd Recruitment Services - Epsom Wimbledon, United Kingdom**Complaints Handler - FCA Complaints** · Lloyd Recruitment Services are delighted to be recruiting on behalf of one of our leading clients, a FTSE250 financial services organisation, that seek an experienced Complaints Handler to handle all informal and formal complaints within ...
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Complaint Handler
3 days ago
Barker Munro Twickenham, United KingdomComplaint handler (12 month contract) · Feltham / Hybrid working · £25,000 - £30,000 · Barker Munro has two vacancies within the remediation team for this innovative, expanding insurance organisation. · We are seeking experienced complaint handlers, preferably with experience of ...
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Complaints Handler
16 hours ago
CCA Recruitment Hammersmith, United Kingdom**Role: Complaints Handler** · **Location: Hammersmith** · **Salary: £20.26 per hour** · **Term: 3 months temporary contract** · **Hours: 36 hours per week, Mon-Fri between 9am-5pm** · CCA Recruitment are delighted to be partnering with a client to deliver recruitment for their h ...
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Complaints Handler
6 days ago
Cloud 9 Employment Ltd. Borehamwood, United Kingdom**Complaints Handler - Permanent -Hybrid - Borehamwood 24k** · We a recruiting for a Claims Handler for our Pet Insurance company based in Borehamwood. The main function of the role is to assess complaints received from initial analysis and investigation through to conclusion, re ...
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Complaints Handler
2 days ago
Ticker Ltd Godalming, United Kingdom**Complaints Handler** · Customer Team · **Who are we**: · Ticker has built a next-generation motor insurer, leveraging connected car data and data science across every aspect of the business, including pricing, underwriting, customer engagement and claims. · The motor insurance ...
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Complaints Handler
1 week ago
HSBC London, United Kingdom-Job description · Job description · Who are HSBC Innovation Banking? · We're the power behind the UK's forward-thinkers, future-makers and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth ...
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Complaints Handler
6 days ago
Lloyd Recruitment Services Ltd London, United Kingdom**Complaints Handler - FCA Complaints** · Lloyd Recruitment Services are delighted to be recruiting on behalf of one of our leading clients, a FTSE250 financial services organisation, that seek an experienced Complaints Handler to handle all informal and formal complaints within ...
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Complaints Handler
16 hours ago
Howells Solutions East London, United Kingdom**Complaints Handler/Resident Liaison Officer - Social Housing** · **Based in East London** · **Full time, permanent** · **£28,000 per annum** · Howells Solutions are working with a leading Social Housing repairs & maintenance contractor to recruit a full time, permanent Complain ...
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Complaint Handler
6 days ago
Coutts London, United KingdomOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. · This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom ...
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Complaint Handler
1 day ago
Hazeldene Medical Centre Wembley, United Kingdom**Hazeldene Medical Centre** · **Background** · Hazledene Medical Centre is a 50,000 patient list GP practice in North West London. · We currently have 5 branches with an average of 100 staff members. · In the last 18 months we have grown our list size by a factor 2 and are plann ...
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Complaints Handler
2 days ago
HLP Consulting London, United KingdomOverview: · We are seeking a highly motivated and detail-oriented individual to join our team as a Complaints Handler. As a Handler, you will play a crucial role in ensuring the smooth and efficient operation of our organization. This is an excellent opportunity for someone who i ...
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Complaints Handler
6 days ago
PH Home Emergency London, United KingdomPlusHeat are recruiting for a motivated, positive and energetic Complaints Handler to join our diverse team at our brand-new Putney HQ. We are a young and vibrant start-up in the home services space offering home care subscriptions with the goal of bringing the industry into the ...
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Complaints Handler
2 days ago
Pertemps SSDC - DDT Borehamwood, United KingdomPertemps has been engaged by a well known insurance company to support with the hiring of a new member for the customer services team. We are looking to hire a complaint handler on a permanent basis. The main function of this role is to assess complaintsreceived from initial anal ...
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Complaints Handler
6 days ago
Candidate Source Limited Bracknell, United Kingdom Full timeThis is initially a 5-month contracting Financial Services Complaints Handler opportunity and comes with the likely option to extend further. This role does have the potential for hybrid working after the initial 4-6 weeks working onsite to begin with for training and onboarding. ...
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Complaints Handler
6 days ago
Pinnacle Pet Group Borehamwood, United Kingdom**Job Summary**: · The main function of this role is to assess complaints received from initial analysis and investigation through to conclusion, resolving informally where possible. Including communication of the decision with the insured, in a timely and efficient manner whilst ...
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Complaints Handler
6 days ago
Fair Finance London, United Kingdom**Location**: Based in our Dalston office with flexibility to WFH · **Reporting to**: Compliance Lead · **Contract**:Permanent, full-time · **Salary**: £27,000 per annum · **About Fair Finance** · Fair Finance is a social business with ambitious plans to revolutionise financial s ...
Complaints Handler - Leatherhead, Surrey, United Kingdom - ESP Utilities Group Ltd
Description
Customer Resolution SpecialistWorking as part of ESPUG's Customer Operations Team to ensure we offer all our customers and consumers the best possible service, even when things go wrong.
Ensuring that ESPUG do not breach any external regulations that lead to compensation payments and reputational damage for our organisation.
You will embed empathy into our complaints process and deal with escalations in a calm & respectful way.You will coach the wider Operations Team on how to deal with complaints effectively; helping individuals to grow and to be able to deal with in a timely, professional and respectful manner.
Key Responsibilities include:
Investigate complaints appropriately to deliver the right outcomeProviding the best customer experience when handling customer and consumer complaints in writing, over the phone and on social mediaSupporting Root Cause Analysis and internal feedback loops with frontline support and specialist domains to mitigate future customer problemsCoaching & developing the wider team on effective complaint handlingUnderstanding of external regulations for gas, electricity, water and how these affect how ESPUG handle complaintsPro-actively managing complaints received via ESPUG's social media platformsCreating effective Complaints Reporting (volumes, classifications, resolution times, linked compensation payments etc)Designing and delivering robust Complaint Handling trainingInteraction and collaboration with all functions of ESPUG's Operations department is a key aspect of the role, supporting the department to fulfil the needs of our customers (B2B) who build the networks we adopt and our consumers (B2C) who are end users.
Benefits include:
Holidays: 24 days, going up to 25 after 3 years and up to 26 after 5 years of employment. The company gives you the opportunity to buy/sell up to 3 days per year.
BonusEnhance PensionPrivate Medical InsuranceLife insuranceEmployee Rewards Portal:
access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme
Enhanced Family Friendly benefits:
Enhanced maternity and paternity pay and paid time off when receiving fertility treatment
Volunteering day:
one day a year fully paid.
