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    Specialist Support Officer - United Kingdom - TalentHawk

    TalentHawk
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    Description
    1st Line Support Professional - East Grinstead - Permanent - £25-30k per annum
    Do you thrive in a fast-paced environment and enjoy helping others? Are you a tech whiz with a knack for problem-solving? Then we want to hear from you

    We are seeking a motivated and customer-focused 1st Line Support Professional to join our clients growing team in East Grinstead.

    In this role, you will be the first point of contact for internal and external clients, providing technical support and troubleshooting a wide range of IT issues.


    What you'll do:
    Respond to inquiries via phone, email, and in-person support
    Troubleshoot common IT problems related to hardware, software, and network connectivity
    Provide clear and concise explanations to clients with varying levels of technical knowledge
    Maintain a positive and professional demeanor at all times
    Contribute to the continuous improvement of our IT support processes


    What you'll bring:
    A minimum of 2 years experience in a 1st line support role (or similar)
    Strong understanding of PC hardware and software, including Windows operating systems
    Excellent communication and interpersonal skills, with the ability to build rapport with clients
    A problem-solving mindset and a passion for finding solutions
    Excellent time management and organizational skills
    The ability to work independently and as part of a team
    Full UK Driving License and access to a car


    What we offer:
    Competitive salary and benefits package
    Opportunity to work in a dynamic and supportive environment
    Continuous learning and development opportunities
    Be part of a growing and successful company

    If you're a talented individual who is passionate about technology and helping others, we encourage you to apply

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