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    Service Co-ordinator - United Kingdom - Acevo

    Acevo
    Default job background
    Part time
    Description
    University of Manchester Students' Union
    Head of Advice - Service Transformation (Maternity Cover)
    University of Manchester Students' Union, Oxford Road, Manchester, M13 9PR

    Contract:
    Fixed-Term, ending on 31st August 2025

    Hours:

    Full-Time, 35 hours per week (open to part time working requests of 0.We're looking for a Head of Advice Service Transformation (Maternity Cover).

    We are a student-led organisation and exist to help students make the most of their time at Manchester and get the best for their future.

    We're the home of societies, volunteering, student media, advice, campaigns, student democracy and events.

    The University of Manchester Students' Union Advice Service supports 50,000 students (3,100 service users a year) on a range of academic, housing, disciplinary and student finance issues.

    The advice service offers in person, over email and over video conference advice and this year we want to supercharge how able the service is to meet increasing student demand.

    We're looking for someone who'll review our processes and systems to deliver excellent customer service. We want someone who can support staff to develop into the more senior roles we've designed in our restructure.

    This is a senior, Head of level role in our organisation, and we're looking for someone who can work independently and bring their experience and knowledge to the role and connect in with other teams as well.

    This is a perfect role to go for if you're interested in a secondment, looking for that next level up and you've got examples of where you've done some of the things in the job specification before, or if you've working in an information and guidance service and can see the transferable skills across to advice giving.

    Closing Date: 3pm on Sunday 26th May 2024

    Please click the ' Apply for this job now ' button to be redirected to our website, where you can download the Job Description and Person Specification and find details of how to apply.

    For an informal conversation about the role and application process, please contact our recruitment partners, Atkinson HR Consulting


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