Jobs

    Motor Claims Team Manager - Leeds, United Kingdom - Massenhove Recruitment Limited

    Massenhove Recruitment Limited
    Massenhove Recruitment Limited Leeds, United Kingdom

    3 weeks ago

    Default job background
    Permanent, Full time
    Description
    Motor Claims Team Manager

    Job Market – Insurance Claims

    Motor Claims Team Manager – About the role


    My client are looking to expand their Motor Claims teams and are looking to recruit an experienced Team Manager to join them.


    You will manage colleagues, and ensure that all claims are handled in accordance with client requirements so experience in a similar role is essential.

    You will be responsible for the achievement of the team's targets and operational measures, delivery of a quality service and client service compliance.

    Motor Claims Team Manager – Key duties

    Leading the Team, taking responsibility for establishing a high performance culture within

    Motivate, innovate and build rapport

    Take responsibility for own development, working under limited supervision

    Be flexible in approach

    Claims handling and team management

    Review and allocate new claims, ensuring strategies are set and initial reserves are appropriate having regard to the value and complexity of the case (this responsibility may be delegated to suitable handlers under supervision where agreed with the Operations Manager)

    Approve payments within their financial authority levels

    Undertake reviews for files handled within their team to ensure individual team members attain the required quality standards

    Ensure the team create and maintain accurate claims management system records

    Identify the teams' training needs and recommend appropriate training solutions to meet performance requirements, drawing on the relevant expertise within the firm

    Review files progressing to litigation and record reasons & lessons learned

    Service Delivery and Compliance

    Be competent and demonstrate leadership with all relevant IT (Microsoft), Case, BI, and the HR systems, contributing to projects including systems and process development

    Drive continuous improvement in claims handling, ensuring adherence to client specific protocols, agreements and delivery of key performance indicators

    Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance

    Assist in the completion of performance reviews in a fair, consistent and timely manner

    Assist in the recruitment of claims handlers and support staff when requested

    Assist in internal and external audit

    Client Management

    Assist with the preparation of client, team and sector analysis and statistics

    Assist in bulk client file reviews to support policy year, pre-renewal or subject matter initiatives

    Have excellent communication skills with an ability to engage with clients and effect & manage change

    Use client knowledge to aid opportunities for the business to extend services or cross sell

    Motor Claims Team Manager – Key requirements

    Sound technical knowledge of Motor claims

    Highly developed knowledge of processes, systems and procedures

    Excellent analytical and problem solving skills

    Excellent understanding of 'best practice' and contribute to its development

    Ability to respond to changing client requirements

    Excellent communication skills

    Ability to utilise interpersonal skills to influence and negotiate

    Demonstrates a passion for the business and their role

    Demonstrates an understanding of business development strategies and a willingness to support
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