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    Asset Performance - United Kingdom - Kensington Mortgages

    Kensington Mortgages
    Kensington Mortgages United Kingdom

    Found in: Jooble UK O C2 - 16 hours ago

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    Description

    When we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down.

    Over 25 years later, we're the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage.

    In a market where changing lifestyles mean more people are falling outside the traditional mortgage criteria, it's an approach that can make a real difference to people who want to own a property.

    Kensington Mortgage Company is a wholly owned subsidiary of Barclays Bank UK PLC from 1 March 2023, and the principal activity of the Company is the origination and servicing of mortgage assets.

    The Company is authorised by the Financial Conduct Authority for regulated activities.


    Generating responses of a complex nature with regard to a specialised topic in an accurate and timely manner in adherence with policy, procedure and regulation.

    To act as a processing expert for both simple and complex tasks supporting improved business performance.

    The Manual Litigation function sits with the Complex Servicing area. Term Expired, Sole Deceased, Northern Irish Litigation and Eviction Forum Referrals.

    This role will be managing Term Expired Litigation; these cases have been through the term expired pre litigation strategy and the appropriate forbearance has been given (from the date of maturity) for the customer(s) to redeem the account in full.

    The cases are managed within the Term Expired Litigation strategy from Solicitor Instruction through to the Eviction Day.

    Plan and prioritise allocated workloads against agreed service standards within a complex and specialised area.
    Competent to support high volume calls and/or transactions across the wider area.

    Ensure all work completed is done so in accordance with applicable regulation, procedure and policy whilst utilising judgement to resolve issues.

    Consider risk when completing daily activities.
    Able to support and embrace change whilst adopting a positive attitude.
    Understanding of Microsoft office applications.
    Able to interpret and respond clearly and effectively to verbal requests over the telephone or in writing.
    Understanding numerous/complex customer administration processes and policies.
    Experience of working in a customer facing/engagement environment and resolving customer complaints.
    Possess technical knowledge within the financial services industry around simple and complex queries and transactions.
    Experience and knowledge of working in a specialised area within the financial services and mortgage industry.

    Using and understanding core systems within customer contact and administration environments.
    We work hard to ensure that Kensington Mortgages is a great place to work.

    We recognise the difference it makes to our business when people challenge themselves and take advantage of the development opportunities available so we try and support everyone however we can.

    We also recognise the fact that people seek work life balance and continuously develop our benefits offering to create an inclusive and supportive culture where differences that exist between us all are recognised, understood and valued.

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