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    Apprentice UPS Customer Service Engineer - Bedford, United Kingdom - Vertiv

    Vertiv
    Vertiv Bedford, United Kingdom

    2 weeks ago

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    Description
    Employer Description

    Who are we?

    At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks.

    We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.

    Main description

    Due to our continued growth, we are looking for a new Apprentice UPS (Uninterrupted Power Supply) Customer Service Engineer to join our team in Bedfordshire If YOU are the person we are looking for, apply today and let's start drafting your future career in a healthy and growing environment

    A Vertiv UPS Customer Service Engineer is responsible for working on all aspects of UPS and Emergency Lighting systems, their associated batteries, static transfer switches, and site monitoring equipment. You will be responsible for the commissioning, maintenance, and repair of these systems, whilst establishing, promoting, and maintaining Vertiv's reputation by building excellent rapport with our customers and stakeholders with all your professional interactions.

    Statement from our current apprentice, Caitlin

    "During my time at Vertiv I have had many opportunities to expand my skills while working for a leading company in emergency power supply which keeps our essential businesses running. I have a great team around me and have been supported through everything."

    What will you do in our team?

    • Undertake and complete successfully the Vertiv training programme
    • Keep and update training records as required within the apprenticeship framework to achieve training targets
    • Assist UPS Field Service/Battery Engineers/Technicians in the following service activities:
    • Providing a Commissioning, Maintenance and Repair service on UPS equipment supplied or maintained by Vertiv
    • Fault finding and rectification
    • Carry out contract maintenance and inspection on a planned basis to required standards
    • Identify opportunities for extra works and preventative recommendations
    • Remedial work to contract customers either as planned work or as a call out facility
    • Completion and submission of relevant reports to service administration within a timely manner following all site activity

    What are we looking for?

    • Strong focus on customer satisfaction and long-term customer relation building and retention
    • Excellent organisational and time management skills
    • Excellent written and verbal communications
    • Good commercial skills
    • Good ICT skills
    • Self-motivated with a positive, 'can do' attitude
    • excellent problem-solving abilities
    • Ability to successfully interface with various departments and personnel in potentially stressful situations
    • Good mechanical aptitude and sense of ownership.

    Salary - £10982 (subject to review)

    Employee benefits - Company vehicle, fuel card, laptop, mobile, tooling, and many more

    Interviews W/C 6th November 2023

    Entry requirements

    Qualifications: Four GCSEs at A-C/4-9 or equivalent, including both Maths and English

    Must have full clean UK driving license

    Skills required
    • Attention to detail
    • Customer care skills
    • Problem solving skills
    • Team working
    Training to be Provided

    What will you do in our team?

    This apprenticeship will allow you to work alongside UPS Engineers assisting in service activities, whilst completing a qualification to become a qualified UPS Field Service Engineer. This will enhance your understanding of the need for secure power and critical data centre infrastructure, benefitting from hands on experience in the workplace combined with innovative academic learning.

    Apprenticeship standard: Mainenance and Operations Engineering Technician - One day a week for the apprenticeship duration.

    Future Prospects On successful completion of your apprenticeship a full-time placement within the company will be offered.
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