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    Business Manager John Lewis Cambridge - Hermès

    Hermès
    Hermès Cambridge, United Kingdom

    6 days ago

    Default job background
    Part time
    Description

    Main Responsibilities:

  • Exceptional personal and team service levels, reflecting the company guidelines and a bespoke approach. Pro-active to feedback from the service excellence programme, acknowledging team success, addressing challenges and creating a clear plan of action to improve results.
  • Prepare, implement, and monitor quarterly business plans in line with retail targets, marketing calendars and launches, including specific targets and activations for key launches.
  • Operational processes, housekeeping and visual merchandising standards to be best in class, reflecting their importance as part of the customer experience.
  • Ensure delivery of retail sales targets and KPIs, coaching and developing the team through individual development plans, and providing consistent informal and formal feedback through daily conversations, team briefs, 1-2-1s, monthly catch ups and annual appraisals. Delivering strong productivity by headcount, team job satisfaction and tangible growth.
  • Effective, collaborative management of staff from partner agencies and monitoring of instore sales performance. Identify top performers and maintain strong relationships, ensuring a strong talent pool to support key trading periods.
  • Respect business budgets for staffing, overtime, POSM supplies, expenses and other expenditure linked to your account or team, ensuring accurate records and management, and review alongside your Regional Manager.

    • Person Specification:

    Key Competencies/Technical Skills

  • Experience in managing beauty consultants
  • Ability to work collaboratively with Business Manager counterpart, sharing workload and prioritising effectively according to business needs.
  • Results driven and commercially articulate, delivering strong reports which reflect KPIs, productivity, trading conditions, demographic of customers, anecdotal feedback, retail activations, customer recruitment and business building initiatives.
  • Ability to be both proactive and reactive as required, with an agile mindset.
  • Proven negotiation and influencing skills to gain support from partner retailers and team in delivering business plans and objectives.
  • Makeup and fragrance training preferred.
  • Strong communication skills – in person, digitally and remotely. Ability to define targets and goals with your team, articulate them and review performance with your team.
  • Strong organizational skills and ability to flex to the changing business and market needs, with a positive and progressive approach.
  • Competent IT skills (Outlook and MS Office)

    • Profile:

  • Confident and appropriate communication when liaising with colleagues at all levels.
  • Self-aware and demonstrate a desire to evolve your own skill and knowledge.
  • Ability to manage frustrations and resolve challenges in a considered and time-sensitive way.
  • Generous in sharing information, insights and knowledge, as well as being driven to keep up to date with industry trends.
  • Immaculate, reflecting a luxury brand and aspirational grooming.
  • One team mentality, contributing to a collaborative, innovative and special HPGB family.
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