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    Engineer - Field Service Engineer - Edinburgh, United Kingdom - Matthew Algie & Co

    Matthew Algie & Co
    Matthew Algie & Co Edinburgh, United Kingdom

    2 weeks ago

    Default job background
    Description
    At Matthew Algie, you'll work with some of the most talented individuals in the coffee industry.

    You'll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people.

    Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers.


    Position:
    Coffee Field Service Engineer
    Field Based - Based in Edinburgh covering Central Scotland areas

    Job Type:
    Full time, Permanent. Monday to Friday, daytime only, weekend cover on rota (1-in-4)

    Salary:
    Base salary £29 to £35,000 (Plus Bonus & O/T)
    Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, Service vehicle, private pension, medical cash-back scheme membership, employee assistance programme, staff discounts and more

    As a Field Service Engineer, you will be the face of our business to install, maintain and repair coffee equipment across our broad portfolio of customer accounts.

    After your full training is provided, you will have the support of our Technical Team to schedule your day with a good amount of autonomy over your jobs.

    It will be your responsibility to monitor part usage to ensure spares are kept at the levels as laid out in the company policy to ensure our 'First Time Fix' KPI is met.

    Day-to-day, you will attend calls individually, but with the support of an experienced team around you only a call away if you need support on a job.

    On-going training will be provided as and when required.

    It is essential that you have thorough working knowledge of electrical and mechanical maintenance, with a proven track record within a customer-facing service environment.

    Field Service experience is preferred but not essential.
    City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience)


    • Excellent customer communication and customer service skills
    • Full driving license

    Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).

    Base salary £29 to £35,000 (Plus Bonus & O/T)
    Experience

    It is essential that you have thorough working knowledge of electrical and mechanical maintenance, with a proven track record within a customer-facing service environment.

    Field Service experience is preferred but not essential.
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