Contact Centre Advisor - United Kingdom - Cleveland Clinic

Cleveland Clinic United Kingdom

1 week ago

Description

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Job Summary

Hours: Rota between the hours of Monday - Friday 7:30am - 8:00pm and Saturdays 7:30am - 3:30pm

Location: 40 Grosvenor Place, London, SW1X 7AW - full-time in the office

Contract: Permanent

What are we looking for?

Cleveland Clinic London are looking to recruit a Contact Centre Advisor to join our Patient Access Team. You will be supported by the Contact Centre Senior and will be responsible for all outpatient scheduling activity. You must be an excellent communicator and adaptable team player, and will act as a first point of contact to CCL, dealing with all outpatient enquiries. You will be responsible for the accurate and timely collection of all demographic and financial data required prior to the outpatient visit delivering excellent customer service in a busy hospital environment.

What will your duties include?

Facilitate all scheduling requirements to ensure a highly efficient, customer focused outpatient booking service

Work proactively and collaboratively to ensure all patients with outstanding registration data are contacted and scheduling is completed in accordance with agreed time scales

Liaise with insurance companies and other payers to ensure relevant authorisation is in place

Cross train across all areas of Patient Access as required

Assign incomplete bookings as appropriate to the pre-registration work queue for completion (demographic and financial information)

What we need from you?

Relevant experience in a healthcare related setting (highly desirable)

Computer proficiency in Microsoft Office, Excel, Word etc

Outstanding customer service, communication, confidentiality and interpersonal skills is essential

Proven ability to step outside comfort level, adapt to new challenges and assist the team

Ability to work effectively in both a team environment and independently

Who we are?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our "Patients First" philosophy is at the heart of everything that we do.

If you would like to know more, please email shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Job Summary

Salary: £26,000 Hours: Rota between the hours of Monday - Friday 7:30am - 8:00pm and Saturdays 7:30am - 3:30pm Location: 40 Grosvenor Place, London, SW1X 7AW - full-time in the office Contract: Permanent What are we looking for? Cleveland Clinic London are looking to recruit a Contact Centre Advisor to join our Patient Access Team. You will be supported by the Contact Centre Senior and will be responsible for all outpatient scheduling activity. You must be an excellent communicator and adaptable team player, and will act as a first point of contact to CCL, dealing with all outpatient enquiries. You will be responsible for the accurate and timely collection of all demographic and financial data required prior to the outpatient visit delivering excellent customer service in a busy hospital environment. What will your duties include? Facilitate all scheduling requirements to ensure a highly efficient, customer focused outpatient booking service Work proactively and collaboratively to ensure all patients with outstanding registration data are contacted and scheduling is completed in accordance with agreed time scales Answer our contact centre calls Liaise with insurance companies and other payers to ensure relevant authorisation is in place Cross train across all areas of Patient Access as required Assign incomplete bookings as appropriate to the pre-registration work queue for completion (demographic and financial information) What we need from you? Relevant experience in a healthcare related setting (highly desirable) Computer proficiency in Microsoft Office, Excel, Word etc Outstanding customer service, communication, confidentiality and interpersonal skills is essential Proven ability to step outside comfort level, adapt to new challenges and assist the team Ability to work effectively in both a team environment and independently

Who we are?

With over 100 years of history, our "Patients First" philosophy is at the heart of everything that we do.

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

"Let's deliver World Class care together"

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.

About Us

Cleveland Clinic London is part of a global health system that consistently ranks among the top hospitals in the world. We focus on clinical excellence, safety and patient outcomes, all supported by research, medical education, technology and teamwork.

Our mission — caring for life, researching for health, educating those who serve — has driven us to seek continual innovation and improvement over our 100-year history.

At the heart of Cleveland Clinic London is our "Patients First" philosophy, which creates an environment that delivers world-class clinical care customised for you. Our best practices include tools, techniques and methods that are measurable, replicable and evidence-based, all designed to enhance the patient experience.

Our multidisciplinary approach brings different clinical perspectives to our patient's care, so they can benefit from the expertise of many specialists. Cleveland Clinic London is organised into patient-centred institutes. Expert teams combine the medical, surgical and support functions for specific body systems or health disorders to improve patient care and experience.

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Contact Centre Advisor - United Kingdom - Cleveland Clinic

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