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    Service Security Engineer - United Kingdom - Harwood Recruitment Ltd

    Harwood Recruitment Ltd
    Harwood Recruitment Ltd United Kingdom

    1 week ago

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    Description

    JOB TITLE:

    SERVICE ENGINEER

    REPORTING TO:

    SERVICE MANAGER


    The Service Engineer (SE) will be part of a team, which as a group will perform the duties to maintain and repair Security Systems installed at customer's premises.

    The Service Engineer (SE) will be allocated work by either the Service Administrator (SA) or Service Manager (SM).


    • Carry out reactive fault finding and rectification on CCTV, IP CCTV, Access Control, Intruder Alarms, Door Entry Systems, Server Hardware/Software and Workstation Hardware/Software.
    • Carry out planned preventative maintenance on CCTV, IP CCTV, Access Control, Intruder Alarms, Door Entry Systems, Server Hardware/Software and Workstation Hardware/Software.
    • Be on the 24hr 7days a week 365 days a year callout rota to provide reactive fault finding and rectification out of hours. Where the SE experiences difficulty in fulfilling their duties, the SM will be advised immediately.
    • The SE will complete the relevant service paperwork as provided.
    • Any unrectified faults, return visits or parts required will be notified by telephone to the SM or SA prior to leaving site.
    • The SE will feed back any relevant information to ensure problems encountered are dealt with so as not to reoccur, and areas where service and maintenance have gone particularly well are also to be highlighted.
    • The SE will monitor the progress of their work at all times and will advise the SM of any changes through regular Service Meetings.
    • The SE may at any time have other engineers or Junior Engineers under his responsibility. The SE is to be responsible for informing the SM of any occurrences whereby the Junior Engineers are performing exceptionally well, or alternatively, where improvements can be made. Keep the vehicle clean, inside, and out, and report any damage immediately in addition to completing an incident form within two weeks of any occurrence.

    Mobile Telephone:
    Maintain the telephone in full working order; Keep the telephone charged and ready for any working period.

    Be aware of Company/Local Procedures and Systems of Work to safeguard People, Quality, Security, and the Environment including compliance with the requirements of current legislation.


    Ongoing training & development


    • Generous holiday allowance.
    • 2 x private health insurances
    • Annual private wellbeing appointment
    • 24/7 EAP access
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