- Act as the Subject Matter Expert and technical lead for PTC Windchill PDM with a particular focus on administering, configuring, and modifying workflows within the tool.
- Software upgrades to Windchill both in the Linux and Windows environmentwith data migration between different platforms and O/S level Administration experience would be a distinct advantage.
- Regular software maintenance, performance tuning and patching, including some periodic monthly out of hours working.
- Plan works with the Head of Service ensuring operational integrity and compliance covering information security, change management, asset management and software licensing.
- Meet IS assurance governance and policies to ensure we operate with confidence, through effective maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation, and audit requirements.
- Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected.
- Support the development and implementation of key service level agreements (SLAs).
- Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management.
- Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative upgrade cycles.
- Support effective operational supplier performance and repairs & maintenance contracts, including software licencing compliance, software licence & support contract agreements and renewals.
- Carry out a programme of daily/weekly/monthly checks and develop approaches to improve, streamline and automate the health status of the environment.
- Collaborate across the breadth of the DT function, develop strong relationships with stakeholders to ensure that the service is supported by the appropriate technical specialists.
- Ensure backup schedules & data retention and period maintenance are aligned to company requirements and standards.
- Proactive Identification of risks to service and proposing suitable risk treatment plans in line with departmental approach to risk management.
- Agree and participate in scheduled BC/DR exercises, to ensure that service is tested and DR ready.
- Knowledge of associated engineering tools in the Defence and Aerospace sector or other Industries would be an advantage.
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Windchill Applications Engineer - Harlow, United Kingdom - Raytheon Technologies
Description
Unspecified
Job Title: Senior Engineering and Manufacturing Applications Engineer (Windchill PDM)
Location: Glenrothes/Harlow - (Hybrid working with up to 2 days a week on site with occasional travel to our main UK sites.
Raytheon UK has an opportunity for an experienced IT professional, primarily to support the Windchill PDM solutions, but to also support the business in more general engineering applications.
The function sits within the Digital Technology team and is responsible for the delivery and support of engineering and manufacturing solutions to all UK based divisions to successfully enable operational business and operational delivery. This role is responsible forsupporting and maintaining the full applicationlife cycle and day-to-day operation of the Windchill solutions, along withservicing any new business requirements / configuration changes and new standups, utilising industry standard best practice. It will also play a major part in understanding new business requirements, testing and integration for the upcoming expansion to the corporate PLM solution, and be critical to the implementation.
Reporting to the Head of Engineering Solutions, the successful candidate shall manage, operate, improve, maintain, and report the performance of the service. You will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally.
Responsibilities include, but are not limited to ...
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