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    Customer Service Administrator Apprenticeship - Castleford, United Kingdom - CT SKILLS LIMITED

    CT SKILLS LIMITED
    CT SKILLS LIMITED Castleford, United Kingdom

    1 week ago

    Default job background
    Full time Customer Service / Support
    Description

    WHO is it with?

    Verder LTD.

    WHAT are the HOURS?

    Monday to Thursday 8.30am to 5pm / Friday 7.30am to 3pm

    WHAT Qualification will I GAIN?Business Admin Level 3

    How LONG will it TAKE me?18 months

    WHAT will I LEARN about?

    ·Personal Development

    ·Role Fundamentals

    ·The Organisation & Policies

    ·Stakeholders

    ·Legislation & Regulation

    ·Business Fundamentals and Processes

    HOW does the Apprenticeship work?

    ·WORK Full Time, PAID Full Time

    ·1-2-1Monthly Sessions (via Teams) with your dedicated Tutor - NO college

    ·6 hours a week Apprenticeship Study Time, to focus on:

    o Assignments, training & development activities

    o Hours are agreed with your manager, either split across the week, or on a set day

    · Regular PROGRESS Reviews with your Tutor & Manager – you will ALWAYS know how you are doing

    · Final Assessment(s) inc. multiple choice tests, projects & presentations –with full support from CT Skills

    So, WHO are Verder?

    Verder Liquids manufactures and distributes pumps, mixers, and systems through its network of 27 Verder offices and a worldwide network of local distributors. Verder offers a local presence, local service, and fast delivery.

    Verder is, and has always been family owned, employs 600 employees, and sells pumps in over 50 countries.

    For more information, visit

    WHAT'S in it for ME?

    This is a genuine opportunity for you to shape your own future; your line manager started their career as a business admin apprentice just a couple of years ago Plus, you're joining an incredibly supportive team, who will do everything they can to help you succeed. And you get to work from home 1 day a week

    Working within the Sales Team, your core function will be to:


    •Provide admin support to Sales Office Manager, customer services, internal and external sales team


    •Communicate effectively with team members, clients, and other stakeholders, both verbally and in writing


    •Update reports including, but not limited to order bank, ready for Sales Office Manager review with MD


    •Participate in the Verder University (online) and Health and Safety training courses


    •Ensure Apprentice programme is up to date and report findings to Sales Office Manager


    •Collaborate with colleagues and other stakeholders to achieve team KPI's as determined by MD


    •Adhere to company policies and procedures including health, safety, and security protocols

    Day to Day, you will be responsible for:

    ·Managing customer complaints; handling and responding to emails, logging, and referring to team members

    ·Taking details of technical queries via email and phone

    ·Sending Proof of Delivery to Customers

    ·Chasing quotes (under £10k)

    ·Updating the 'Goods Backlog' and 'Quality Log' systems, generating daily reports

    ·Managing Returns – assessing whether under warranty/not, allocating delivery costs as appropriate

    WHAT Skills do I NEED?

    Apprenticeships are very demanding; you're working towards a qualification whilst working full time You'll need to be committed and motivated as there is lots of self-guided work involved. PLUS, you need GOOD .....

    ·Communication

    ·IT

    ·Logical

    ·Attention to detail

    ·Team working

    ·Organisation

    ·Customer care

    ·Initiative

    ·Problem Solving

    ·Numeracy

    ANYTHING ELSE?

    ·GCSE or equivalent English and Maths grade 4/C or above

    ·UK Residency (MUST have lived in the UK for 3 years+)

    What AFTER the Apprenticeship?

    You could progress into Team Leader (with an increase in salary) or consider other options, just take a look;

    INTERESTED? Before you apply, ASK yourself?

    ·Are you happy with the role, company, and qualification?

    ·Can you commit to the timeframe?

    ·Do you meet the eligibility criteria? (GCSE Maths & English 4 or above & UK Residency)

    ·Can you start immediately, or do you have other commitments such as education or work?

    ·Is your CV up to date and relevant? If not, use this:

    What NEXT?

    ·If successful, you'll receive a phone call from our Recruitment Team

    ·NEXT, you'll be asked to write a supporting statement (this will be added to your CV)

    ·You'll complete an English and Maths assessment

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