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    Customer Experience - United Kingdom - AllPoints Fibre Limited

    AllPoints Fibre Limited
    AllPoints Fibre Limited United Kingdom

    1 week ago

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    Description

    The Customer Experience (CX) Director at AllPoints Fibre (APFN)championsthe CX of our Customers across all of APFN. This is aexciting new role joining our brilliant commercial team,a unique opportunity to influence and drivehighercustomer satisfaction, NPS, retention andnew business growth for AllPoints Fibre.

    What you will be doing:

    As CX Director, you will be responsible for delivering a seamless customer experience across all stages incustomer journey. We are looking for someone who will be able to drive greatercustomer satisfaction initiatives, setting the standards on thelevel of customer care delivered and promoting thisas afoundation of how we serve our customers across all markets.

    You will be continuously reviewing eachproductand service offering, considering each part of the customer journey and determine where we can exceland areas where we can influence increased efficiency and profitability.

    About you:

    Asthe person in-charge of the overallcustomer experience ourCX Director needs to be able toforesee marketchanges, take a dynamic approach tocustomerexpectations and create strategies to guidethe company to live up to thoseexpectations. You will be a natural influencer, ablenurture internal and external relationships with ease, ensuring a common end goal is always in mind. In this role you will need to interpret andleverage data to identify potential concerns and respective resolutions, a data driven mindset and anaptitude for technology will be essential to ensure success in today's CX landscape.

    The benefits:

    At AllPoints Fibre, we're all about looking after you. We offer an extensive wellbeing package that goes beyond theEAP. Your benefits will include Bupaprivate medical insurance and dental cover, income protection insurance, group life insurance and a health plan to help with day to day expenses such as eye care.... we will even pay for you to get a massage

    Everyone needs a break now and then, right? That's why we start all our employees off with a generous 30 days' annual leave allowance (pro rata), plus bank holidays. And if you ever need some extra time off due to illness or parental leave, we've got enhanced leave plans in place to support you through that.

    Additionally we know how important it is to feel secure with your finances. That's why we have benefits dedicated to your financial wellbeing. You will be able to join our employercontributory pension and, in addition toincome protection insurance, group life insurance we offer cashback and voucher schemes to help cover living cost such as electricals and personal spending.

    About us:

    Established in 2021, AllPoints Fibre has grown from regional roots in Jurassic Fibre, Giganet and Swish Fibre, to establish a national wholesale network.

    We are on a missions to create a wholesale network that can serve millions of homes and businesses connect to a better digital future.

    We have set ourselves the goal to become the best place to work, we recognise that our people are at the heart of what we do - join us on our journey to become the UK's most recommended way to connect

    ...And if you don't meet any specific requirements of the role, we'd still like to hear how you'd get the job done

    Next steps

    If the role sounds like the right fit for you, we look forwards to seeing your application If shortlisted,our Talent AcquisitionTeam will be in touch to set up and initial conversation. Next stages will involve meeting with our hiring teams to discussthe role and your experience in more details.

    One last thing...

    AllPoints Fibre value diversity and are committed to creating a diverse and inclusive environment for all employees. Help us create a secure, inclusive digital world where diversity fuels innovation; your vision, your voice, and your skills have a place here

    If you require any reasonable adjustments to be made during your interview process, please tell us in your application.

    #J-18808-Ljbffr
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