- Conduct daily service performance review analyses to ensure contractual performance parameters are achieved in accordance with the relevant service level specification (SLS)
- Assist in the resolving of Computer Aided Facilities Management (CAFM) system issues
- Conduct planned and ad-hoc internal audits to ensure service operations' compliance statutory / legal, safety, and contractual requirements
- Attend client audits internal in relation to operational Service Level Specifications
- Support the Compliance Manager in the evaluation and reporting of performance, attending action review meetings to drive improvement where performance is not being met
- Liaise with internal and local agencies on the occasions of external assurance visits to demonstrate ISS compliance with legislative procedures and due diligence, assisting with such visits, as required
- Support the Heads of Service in the reporting of performance against the SLS and Performance Monitoring System (PMS), advising on the impact of the performance and PMS standards and discussing actions for improvement where breeches of performance occur, and corrective actions are required.
- Personable with good communication skills
- Analytical thinker
- Strong knowledge of the use of spreadsheets
- Ability to act on own initiative and manage your own time
- Strong organisational skills
- Effective problem-solving skills
- Able to assess & interpret data and situations
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Compliance Officer - Matlock, United Kingdom - ISS
Description
Job Description
Your focus extends to ensuring that operational performance targets are not only met but surpassed safely in all facets of service delivery.
This involves maximising the utilisation of available resources on a daily basis. In essence, your role is pivotal in maintaining and enhancing the standards and efficiency of service delivery within the Healthcare domain.
Key Responsibilities
Professional and Personal Competencies/Qualifications
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
