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Maidstone

    Head of Customer Service Operations - Maidstone, Kent, United Kingdom - Burtons Medical Equipment Ltd

    Burtons Medical Equipment Ltd
    Burtons Medical Equipment Ltd Maidstone, Kent, United Kingdom

    1 week ago

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    Description
    Due to continual growth, we have an exciting opportunity for a Service Operations Coordinator
    to join our Service Division Team.


    Burtons Medical Equipment is an industry-leading manufacturer, distributor, and aftercare support provider for a comprehensive range of veterinary capital equipment; "to X-Ray, Burtons is the Home of Veterinary Equipment".


    We are a proudly independent, family-run organisation, headquartered in the heart of the Kentish countryside, providing an equal parts friendly, comfortable, and professional working environment.

    We place the utmost importance on offering extensive opportunity for ongoing training and career development to dedicated individuals, with an overarching ethos of "innovation, quality and service excellence" that is driven by this ongoing investment in our Teams.


    A varied and engaging opportunity for an experienced Administrator to utilise their planning, organisational and data entry skills in our Service Operations Administrative Team.


    The role is based at our Headquarters in Marden, Kent, but provides support to our Field Service Engineer Teams and Customers across the UK, Repulic of Ireland, and Channel Islands.

    In this role, you will be responsible for administrative tasks relating to the day-to-day operations of the Field Service Team, including; managing incoming phone and email correspondence from our Customers and Field Service Engineers, creating new Reactive Callouts on our internal system, processing Field Service Engineer completed work reports through to invoice, creating quotes and sales orders for replacement components, undertaking weekly stock replenishment for the Field Service Engineers, maintaining and updating Customer's Online FM Portals.

    We are looking for an Administrator with extensive experience in a busy Office environment.


    The Candidate should be methodical, enthusiastic, and flexible, with the ability to plan and execute effective time management of their tasks.

    Experience in the Service provision sector would be advantageous.

    Strong planning and organisational attributes

    • Fast, efficient, and accurate data entry skills
    • Excellent time management
    • The drive for continuous personal growth and development
    Full time contract, 40 hours per week, Monday to Friday

    • 33 holiday days per year (inc Bank Holidays)
    • Contributory Pension Scheme
    • Opportunities to train and progress
    • Countryside-based Head Office, within walking distance of mainline train station
    • On site car parking
    • Burtons Medical Equipment Ltd, Marden, Kent.
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