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Waltham Cross

    Automotive Service Advisor - Waltham Cross, United Kingdom - Sprint Recruitment Limited

    Sprint Recruitment Limited
    Sprint Recruitment Limited Waltham Cross, United Kingdom

    3 days ago

    Default job background
    Full time Customer Service / Support
    Description
    SERVICE ADVISOR
    Location of Service Advisor / Aftersales Advisor / Vehicle Service Advisor / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Vehicle Scheduler: North London / Waltham Cross
    Salary of the Service Advisor / Aftersales Advisor / Vehicle Service Advisor / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Vehicle Scheduler: £28, £30,000 basic salary
    My client a commercial vehicle dealership are looking for an experienced, thorough and friendly Service Advisor / Aftersales Advisor / Vehicle Service Advisor / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Vehicle Scheduler to join one of their dealerships based in North London.
    The duties of the Service Advisor / Aftersales Advisor / Vehicle Service Advisor / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Vehicle Scheduler:
    • Be the main point of contact for customers of the service department
    • Be responsible for the planning, scheduling and maintenance of customer service schedules and the workshop planner
    • Confirming and booking MOTs, planned, and unplanned work with customers in line with
    • DVSA requirements
    • Greet customers in a courteous manner, understand their requirements and follow the necessary processes to enable work to be undertaken
    • Liaise with the Workshop Controller to maximise workshop loading to ensure efficiency
    • Be responsible for the preparation of quotes, ensuring customer authorisation is received prior to work being undertaken
    • Proactively up-sell products and services to the customers by selling the benefits in a professional manner
    • Ensure the work instructions created on job cards for the technicians are accurate
    • To carry out any administration tasks as required within the role
    • Provide timely, accurate and relevant updates to the customer
    • Ensure that all service/maintenance work is being captured at the manufacturers recommended intervals

    As a Service Advisor / Aftersales Advisor / Vehicle Service Advisor / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Vehicle Scheduler, you will be the interface between the customer and the Dealership. You will ensure consistently high levels of customer service are provided and will contribute to increased customer satisfaction and ultimately the overall success of the Dealership
    The Ideal Service Advisor / Aftersales Advisor / Vehicle Service Advisor / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Vehicle Scheduler will:
    • Be able to work in an organised & methodical manner in a fast-moving environment
    • Have Automotive experience, commercial vehicle experience is an advantage
    • Have a friendly and helpful nature with the desire to deliver excellent customer service
    • To be able to effectively communicate with customers and colleagues
    • To be able to identify customers' needs & propose appropriate solutions
    • Attention to detail
    • Negotiation skills
    • To always conduct yourself in a professional manner
    • To be able to remain calm and patient in a dynamic business environment
    • A proactive approach which ensures that customers' expectations are met and exceeded.
    • Flexible and positive approach to changing circumstances and changing priorities
    • Team Oriented
    • Basic knowledge of Word, Excel & Outlook applications & general computer literacy

    If you think this Vehicle Service Advisor role sounds right up your street, then please contact Danica Baker at Sprint Recruitment
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