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Contact Centre Executive
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Senior Analyst, Customer Care Performance - Manchester, United Kingdom - BNY Mellon
Description
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology.We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration.
Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself.
We're seeking a future team member for the role of Senior Analyst, Client Onboarding - Account and Market Activation to join our EMEA Global Client Activation (GCA) team.
This role is located in Manchester, United Kingdom - hybrid working.Under client direction, conducts assigned operational and client facing activities related to client onboarding/global market documentation and account openings/conversions for complex markets.
Prepares for and onboards clients, opens and closes accounts and/or analyzes, reconciles and reviews incoming or outgoing data.Determines the best set-up for client complex market accounts and establishes or makes updates to client market accounts. Prepares documentation related to opening new market accounts once due diligence on KYC and AML has been completed.
Escalates issues to senior colleagues/managers, front office personnel, or project managers.
Communicate progress to clients and other internal groups through email, phone, or regularly scheduled client meetings.
Works closely with and provides support for Front Office, Conversions, Relationship Management, and Account Management teams to ensure knowledge of client priorities and preferences as part of a seamless client experience.
Role has no direct report responsibilities but may have training duties.Bachelor's degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred. Relevant work experience preferred.
Experience in client-facing or project management preferred.
Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
~ Human Rights Campaign Foundation, 100% score Corporate Equality Index
~ Best Places to Work for Disability Inclusion , Disability: IN - 100% score
~Forbes Blockchain 50
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
We provide access to flexible global resources and tools for your life's journey.Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle.
BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets.
Every day our employees make their mark by helping clients better manage and service their financial assets around the world.
Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets.
