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    Service Reporting Manager - London, United Kingdom - EY

    EY
    EY London, United Kingdom

    6 days ago

    EY background
    Description

    As a global leader in assurance, tax, transaction, and advisory services, we utilise the finance products, expertise, and systems we have developed to build a better working world.

    This begins with a culture that believes in providing you with the training, opportunities, and creative freedom to make things better.

    Our more than 300,000 people and one million alumni form a powerful network.

    Each of those individuals leads and inspires others during their lifetime at EY and beyond, bringing our purpose to life.

    At EY, we empower our people with the right mindsets and skills to navigate what's next, become transformative leaders the world needs, pursue careers as unique as they are, and build their own experiences.

    Our network, consisting of more than 300,000 people and one million alumni, forms a powerful force.

    In doing so, we play a critical role in building a better working world for our people, our clients, and our communities.

    The Global Services team works with leading organisations across a range of sectors and services from full tax and finance operate outsourcing, supporting with the design and implementation of clients tax operating models, to compliance process design and the project management of outsourced compliance and reporting services.

    We are looking for an experienced London based Senior Manager to join our busy and thriving team.

    Our team includes individuals based in London, Belfast & Bangalore with complementary skills and experience across Finance, Tax and Project Management but all with a common desire to provide exceptional client service.

    You will have opportunity to gain experience across a wide range of services, further develop your skills and have day-to-day contact with senior team members at our clients.

    This is an exciting time to join our specialised Global Services team when we are seeing unprecedented demand for our services and strong growth opportunities.

    EY Talent Community

    If this opportunity does not align with your current objectives or preferences, we invite you to join our Join Our Talent Community here at EY.

    It's an excellent way to stay informed about thought leadership, in-person and virtual events, and future career opportunities.
    Business development and pursuit support
    ~ Work with the GS partner group to provide senior support to large pursuit and proposal

    Support development of the client business "case for change"
    Identify opportunities for additional EY services and or extensions to EY outsourcing services
    Contract Management
    ~ Manage a number of large GCR contracts, with client interface and in a supervisory service

    Proactively manage service delivery risk across those contracts through strong governance

    Develop and maintain relationships with key contract stakeholders (internal and external)

    Manage contract governance including adherence to agreed quality and risk processes and

    Manage contract reporting against service level agreements (SLAs) and key performance

    Provide guidance and support to peers, colleagues and clients on contractual issues, and

    oversee local fee and scope negotiations

    ~ Set clear objectives and expectations for junior team members including day-to-day

    responsibility for the management of offshore team members
    Finance
    ~ Lead the billing and cash collection process across your portfolio

    Quality and Risk Management
    Support the Engagement Partner on all Quality & Risk Management (QRM) matters, overseeing implementation and adherence to agreed processes, procedures and timetables
    Liaise with Global and Tax QRM and legal teams in the resolution of client service
    management issues

    ~ Maintain the specified contractual framework and supporting agreements for all

    Review and suggest improvements to compliance and reporting processes considering data

    Compliance methodology
    Project managing GCR development projects
    Excellent MS Excel and Word capability
    Experience in Corporate Tax, Indirect Tax or accountancy from a professional services firm or
    ACA / CA / ATTI/CTA/Tax Inspectors or a breadth of knowledge equivalent to a tax specialist
    Proven project management skills, and an ability to plan and prioritise work, meet deadlines,

    Experience of managing international projects
    Ability to coach more junior team members and add value to the team
    Strong client management skills
    A commercial mindset

    A results driven candidate with the capability to add financial value to an engagement, and bring innovation to their clients and team.

    We offer a competitive remuneration package where you will be rewarded for your individual and team performance.

    Our comprehensive Total Rewards package includes support for flexible working and career development, and with Flex EY you can select benefits that suit your needs, covering holidays, health and well-.

    being, insurance, savings, and a wide range of discounts, offers and promotions. Support and coaching from some of the most engaging colleagues around
    EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements.

    We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.

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