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    IT Support Analyst - Leeds, United Kingdom - Interface Recruitment UK

    Interface Recruitment UK
    Interface Recruitment UK Leeds, United Kingdom

    3 weeks ago

    Default job background
    Description
    • Education Requirements - none
    • Industry - Financial services
    • Qualifications - ideally strong GCSE/A level and or IT degree
    • Work Hours 37.5 hours per week
    Skills and responsibilities An IT Support Assistant is required reporting to the IT Support and Project Manager of a Leeds City Centre (behind train station) technology focused financial services organisation.

    This is a split role running as partly IT related and partly Facilities/premises related and would suit a person looking for an all-round general office role with a good knowledge of IT hardware, technology systems and their management.

    The support role (90+% of time) involves: ·Supporting org head office systems.

    ·Liaising with outsourced service providers to ensure ongoing service levels are maintained to ITIL standards.

    ·Procurement of IT related hardware/software/licences

    ·Support of the IT development network, maintenance/backup/upgrades/etc.

    ·Asset logging and management

    ·Prioritising and dealing with 350+ end users from 1 st line to 3 rd line support.

    ·Configuration and testing of Tablet PCs and software.

    The facilities role (up to 10% of time) involves: ·Ensuring head office is operational

    ·Allocation and audit of security passes

    ·Maintenance/servicing of all systems

    ·Facilitating office upgrades/improvements

    ·Telephony management

    ·Consumable stock management

    This role would suit an individual with exceptional organisational and personal skills from a general IT background. #J-18808-Ljbffr
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