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    customer care associate - London, United Kingdom - Astrid & Miyu

    Astrid & Miyu
    Astrid & Miyu London, United Kingdom

    Found in: Talent UK C2 - 1 day ago

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    Description

    Founded by our inspiring CEO Connie NamAstrid and Miyu is internationally celebrated over a decade lateras being more than just a jewellery brand with innovation at itscore and a strong mission to revolutionise the jewelleryexperience. We celebrate and empower diversity recognise the valueof our people & support matters that are important to useveryone is welcome. To see this in action check out ourTik Tok.

    Alignment to our core values iswhat we cherish above and beyond anything else. Our 3 core valuesare:

    Grow TogetherCelebrate Each Other and Break All Boundaries

    Weare proud of our journey so far and are looking for more ambitiousand values driven people to join us as we continue togrow.

    WHATS THEMISSION

    To provide a personal andextraordinary customer service experience for our community with apositive and empathetic outlook whilst using your own initiative toquickly and efficiently solve any problems queries orfeedback.

    WHATDOES SUCCESS LOOKLIKE

    • Helpingourcustomers by being their first point of contact for any queries viaphone email or live chat.
    • Beingproactive whenit comes to liaising with parcel delivery providers both in the UKand internationally to follow up on any delivery or trackingissues.
    • Providingan exceptional customerservice through digital stylingsessions.

    WHAT WOULD YOU LIKE FROMME

    • Our core values resonate with youpersonally.
    • Previouscustomer service experiencein retail office or hospitality.
    • Aflexibleattitude and the ability to takeinitiative.
    • Afriendly and helpful personalitywith excellent interpersonalskills.

    WHAT WE DO FORYOU:

    • 26000 peryear
    • Product Allowance Friends & FamilyDiscount.
    • Hybrid and flexible workingplus summer hours.
    • 25 days holiday bankholidays loyalty accrual Buy/Selloptions.
    • Lunch clubs &Socials.
    • Personal FinancialCoaching.
    • Allowance toward your work from homeset up.
    • Sabbatical after 3 yearsservice.
    • Increased parental leave after 2 yearsservice.

    We havelots of little extras but we really believe the best part aboutworking for us is being surrounded by people that share our passionfor our mission and values and having the freedom to be fullyempowered to flourish and be your best self.

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