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    Service Manager - England, United Kingdom - Vox Network Consultants

    Vox Network Consultants
    Vox Network Consultants England, United Kingdom

    3 weeks ago

    Default job background
    Description
    To act as a Lead Directorate Manager for Parking Services.

    To deliver an agreed vision for the continuous improvement of parking services and controls through achievable annual business plans, strategic direction, the effective management and deployment of staff and other resources and optimising the use of technology to improve customer access and customers' experience of the service more generally.

    To recruit, train, develop, performance manage and lead a large group of staff.

    To build an informed, effective and flexible workforce which is able to meet and respond to changing service needs and challenges.

    To inspire and motivate staff and partners to achieve, acknowledge achievement, use constructive criticism when warranted, helping to learn from mistakes and providing support to improve performance to achieve objectives.

    To be responsible for the review, development and co-ordination of training within the post-holders areas of responsibility ensuring high standards of competence.

    To maximise service capacity through effective and efficient deployment of enforcement staff based on intelligence led targeting, use of systems and available data, technology and partnership working.

    To be accountable for the service, including aspects of the service provided by others, for example services delivered through Service Centres and the Contract Centres.

    To support the preparation of budgets and manage budgets in accordance with Standing Orders and Financial Regulations. To report projected variances promptly and effectively implement agreed corrective actions.
    To performance manage the service including contracted services to achieve required outputs and outcomes.
    To deliver continuous service improvement.

    To make decisions regarding the service, it's staff and customers that are complex in nature, confidential, politically sensitive, significant to the reputation of the Council and far reaching their consequences and require discretion in the way they are handled.

    Contract
    Initial 6-12 month contract with the opportunity to extend
    Hybrid
    PAYE via Umbrella
    #
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