- Hybrid working
- Enhanced holiday entitlement
- Generous Employers Pension Contributions (up to 11%)
- Annual Pay reviews & bonus
- Critical Illness Cover & Life Assurance
- Family friendly policies and benefits
- Staff discounts and membership to all palaces
-
Retention Executive
1 week ago
Quality Compliance Systems Ltd (QCS) Uxbridge, United KingdomThe QCS Account Management department is entrusted with the long-term success of our customers on the QCS platform. The department is a high volume, fast paced, highly productive telephone-based environment. A key element to that success is to minimise churn by reactively respond ...
-
Telephone Retention Executive
3 days ago
Appcastenterprise London, United Kingdom**Our story** · As a growing business, we're searching for opportunities to perfect our processes and implement methodologies that help our teams to thrive locally and globally. That's where you come in · **All about the role** · We are looking for a Telephone Retention Exec to j ...
-
Membership Retention Executive
5 days ago
History Royal Palaces East Molesey, United Kingdom Full timeAbout the role · 1 We are a team of people who love and look after six of the most wonderful palaces in the world. We create space for spirits to stir and be stirred. · As a charitable organisation, our members are essential to our growth and to achieving our strategy. · In t ...
-
Retentions Executive
5 hours ago
Who Can Fix My Car London, United KingdomWe are the UK's leading online marketplace for linking garages to customers. aims to ensure best value and service for drivers and offers great commercial opportunities to member garages and associated partners. · The role of Retentions Manager is key to building and maintainin ...
-
Retentions Executive
5 hours ago
Who Can Fix My Car United KingdomWe are the UK's leading online marketplace for linking garages to customers. aims to ensure best value and service for drivers and offers great commercial opportunities to member garages and associated partners. · The role of Retentions Manager is key to building and maintainin ...
-
Retention Executive
1 week ago
Three UK Reading, Berkshire, United KingdomThree UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. · Three UK was founded in 2003 to challenge the mobile industry, a ...
-
Sales and Retention Executive
5 days ago
Lit Fibre Group Ltd. United KingdomSales and Retention Executive (Telesales) · Job Title: Sales and Retention Executive (Telesales) · Location: Remote · Remote: Yes · Details · We are looking for an enthusiastic, customer-focused, target driven Sales and Retention Executive. You'll be directly responsible for d ...
-
Telephone Retention Executive
1 week ago
Superscript London, United KingdomHere at Superscript we're on the hunt for a customer-obsessed Insurance Retentions Executive. Superscript is all about enabling SMEs to take the risks they need with the comfort of business insurance that suits them, and those in the Retentions team are pivotal in achieving this ...
-
Insurance Retentions Executive
2 weeks ago
Superscript City of London, Greater London, United KingdomAbout the role Here at Superscript we're on the hunt for a customer-obsessed Insurance Retentions Executive. Superscript is all about enabling SMEs to take the risks they need with the comfort of business insurance that suits them, and those in the Retentions team are pivotal in ...
-
Insurance Retentions Executive
2 weeks ago
Superscript City of London, Greater London, United KingdomAbout the role · Here at Superscript we're on the hunt for a customer-obsessed Insurance Retentions Executive. Superscript is all about enabling SMEs to take the risks they need with the comfort of business insurance that suits them, and those in the Retentions team are pivotal ...
-
Telephone Retention Executive
2 weeks ago
Superscript City of London, Greater London, United KingdomAbout the role Here at Superscript we're on the hunt for a customer-obsessed Insurance Retentions Executive. Superscript is all about enabling SMEs to take the risks they need with the comfort of business insurance that suits them, and those in the Retentions team are pivotal in ...
-
Customer Retention Executive
1 week ago
Triptease London, United Kingdom*We operate in a Hybrid working model and offer flexibility for all our employees coming to our office in Soho, London and working remotely* · About our company · Triptease. We are a disruptive force in the tech space for online travel. Never one to shy from big challenges, we bu ...
-
Customer Retention Executive
4 days ago
Triptease London, United Kingdom*We operate in a Hybrid working model and offer flexibility for all our employees coming to our office in Soho, London and working remotely* · About our company · Triptease. We are a disruptive force in the tech space for online travel. Never one to shy from big challenges, we bu ...
-
HR Recruitment
1 week ago
England Sports Group East Molesey, United KingdomJob Summary: · **Recruitment, Onboarding, Culture and Retention** · **Vision** · To attract, develop, retain, and foster a happy team. · **Recruitment** · - Getting the right people in place to achieve the company's goals. · - Proactively create new systems and processes for recr ...
-
Reception and Customer Service
5 days ago
Places for People Elmbridge, United KingdomWe are Places Leisure, a Real Living Wage Employer, we run leisure sites across the UK to help people stay active and live their best lives. · We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, mana ...
-
School HR Manager
23 hours ago
New Appointment Group Surbiton, United Kingdom Full timePosition: School HR Manager · Location, Surbiton, Surrey KT6 · Role: Permanent · Salary: £34,000 - £42,000 per annum (depending on experience) · Hours: 40 per week · We are working with a small School Trust which has three schools. The main school in Surbiton was founded in 1865 ...
-
Deputy Head of School Media, Music
1 week ago
Blue Octopus Recruitment Ltd Kingston Upon Thames, United Kingdom Full timeOur client is now seeking a Deputy Head of School – Media, Music & Digital. · As Deputy Head of School, you will combine leadership and management of several curriculum areas with being a member of the management team within the School and a wider operational role for the College ...
-
Deputy Head of School Art
1 week ago
Blue Octopus Recruitment Ltd Kingston Upon Thames, United Kingdom Full timeOur client is now seeking a Deputy Head of School – Art & Design. · As Deputy Head of School, you will combine leadership and management of several curriculum areas with being a member of the management team within the School and a wider operational role for the College. You will ...
-
Deputy Head of School
1 week ago
South Thames Colleges Group Kingston upon Thames, United KingdomThe Creative Industries School at Kingston College are now seeking a Deputy Head of School - Art & Design. · As Deputy Head of School, you will combine leadership and management of several curriculum areas with being a member of the management team within the School and a wider o ...
-
National Crime Agency Kingston upon Thames, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £28,840 - £37,748- Roles based in London will receive an additional London Weighting of £3,424. Remuneration and Retention Allowance (RRA) is an annual enhancement to the role and is reviewed annually. RRA for this role is cu ...
membership retention executive - East Molesey, United Kingdom - Historic Royal Palaces
1 week ago
Description
Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle & Gardens.
Department: Marketing & Membership
Home Palace: Hampton Court Palace
Status: Established/Permanent
Salary: £36,583 Per Annum
Days/Hours of work: Full time, 36 hours a week, Monday - Friday
About the role
We are a team of people who love and look after six of the most wonderful palaces in the world. We create space for spirits to stir and be stirred.
As a charitable organisation, our members are essential to our growth and to achieving our strategy.
In this role, you'll be developing and delivering multi-channel marketing campaigns and retention activities to engage and retain our member audience and increase retention rates. Working with the Membership Retention Manager, you'll support the creation of onsite and offsite content, including the delivery of Inside Story magazine three times a year.
Working with other colleagues, you'll regularly analyse retention and campaign data to identify opportunities to improve communication content and performance. This will involve utilising our CRM.
You will manage the Membership Retention Assistant and support them to achieve their objectives, including delivering a profitable events programme.
Benefits include:
About you
Creativity and proactivity are vital to this role in order to deliver engaging copywriting and create and commission new content for members.
Previous experience in a marketing or membership role is essential, and you will ideally have experience within a charity or heritage organisation.
This role would suit a quick learner with bags of initiative and first-class communication skills, data reporting and CRM experience.
Closing date: 12 May 2024
Interviews held: 21st & 22nd May 2024 at Hampton Court Palace
We have adopted a hybrid model of part working from home and part working from site. We are open to discussing what best works for individuals and their work life balance whilst also delivering the business requirements.
Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.
You may also have experience in the following: Member Relations Manager, Community Engagement Coordinator, Membership Experience Director, Engagement and Retention Specialist, Membership Growth Strategist, Community Relationship Manager, Member Involvement Lead, Engagement Programs Manager, Member Experience Advocate, Subscriber Engagement Coordinator etc.
REF