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    Customer Service Coordinator - Cheltenham, United Kingdom - Vistry Group

    Vistry Group
    Vistry Group Cheltenham, United Kingdom

    3 weeks ago

    Default job background
    Full time Customer Service / Support
    Description

    We have an exciting opportunity for a **Customer Service Coordinator** to join us at **Vistry Cotswolds**, based in our **Bishops Cleeve** office in **Cheltenham**. We are seeking a calm and driven individual to be part of our dynamic Customer Service team. Your main tasks will involve handling customer inquiries via phone or email, coordinating contractors to address any issues in their new homes.

    Let's get straight to the point, here's what we offer for you...

    • Competitive salary and yearly bonus
    • Flexible working options (depending on the role)
    • Up to 33 days of annual leave plus public holidays
    • Private healthcare
    • Competitive pension scheme
    • Life assurance - 4 x your annual salary
    • Share incentive schemes
    • Employee rewards portal with numerous benefits

    So, what do we expect from you in return...

    • Align with our core values: Integrity, Caring, and Quality
    • Prior experience in a similar role
    • Proficiency in Microsoft Office, Excel, and Outlook
    • Ability to handle complaints and challenging situations
    • Typing proficiency
    • A composed and cheerful demeanor
    • Patience and composure under pressure
    • Sense of humor
    • Strong planning and organizational skills
    • Problem-solving and decision-making abilities
    • Polite, tactful, and assertive attitude
    • Excellent communication and teamwork skills

    Desirable:

    • Minimum of 5 GCSEs or equivalent, including Maths & English
    • Experience in a customer-facing role within a residential house builder
    • Familiarity with building regulations and legal obligations
    • Good grasp of written English grammar

    More about the role of Customer Service Coordinator...

    • Address and resolve customer issues promptly and efficiently
    • Provide exceptional customer service with empathy
    • Collaborate with internal departments and foster strong team relationships
    • Effective communication with colleagues and management
    • Coordinate with subcontractors and ensure timely resolution of tasks
    • Oversee and follow up on all pending works for timely completion
    • Maintain an updated database system
    • Perform general administrative duties
    • Work closely with the office manager to meet company KPIs
    • Adhere to company Health and Safety regulations

    A little more about us...

    We are **Vistry Group**, the leading provider of affordable mixed-tenure homes in the UK. Our values of integrity, care, and quality drive our actions, and our collaborative approach helps us create sustainable communities where they are most needed.

    You might recognize our brands: **Linden Homes**, **Bovis Homes**, and **Countryside Homes**. We also operate **Vistry Works** for timber frame manufacturing and **Vistry Services** for support functions. Together, we do more than just build homes; we provide an ideal platform for building your career. Our inclusive culture promotes fairness, respect, diversity, and prioritizes reasonable accommodations during recruitment. Join us at Vistry and be a part of something bigger.

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