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    Apprentice Technical Analyst - United Kingdom - WestSpring IT Ltd

    WestSpring IT Ltd
    WestSpring IT Ltd United Kingdom

    2 weeks ago

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    Description

    Apprentice Technical Analyst at WestSpring IT

    We're WestSpring IT, a fast-growing Managed IT provider. We deliver IT support and services with a difference, enabling our clients to succeed whilst building long-lasting relationships – and having fun along the way.

    Our team are the beating heart of the business, and our vibrant modern offices provide an environment that allows everyone to thrive and flourish. We have a lot of fun and are a truly supportive bunch both inside and outside the work environment.

    Building great relationships with our amazing clients is paramount We're real people – not robots, who are passionate about delivering a first-class experience to all our clients.

    The Role

    Due to continued growth we are currently seeking an Apprentice Technical Support Analyst to join our amazing team and provide outstanding support to our clients. This role offers an exciting opportunity to gain valuable experience and step up the career ladder, this is proven in our track record of working with Apprentices.

    Working closely with our team the highly dynamic role will give you the opportunity to get involved in everything, following a structured development plan to meet the WestSpring standards.

    There is a strong sense of team and an exciting, relaxed office atmosphere, at WestSpring our team is at the
    heart of what we do. Team and client interaction is massive for us. You will get to know all the clients and have a direct impact on the growth of the team and business.

    • Working in our workshop ensuring client machines are built and ready to be installed
    • Managing our proactive patching and maintenance software
    • Supporting our clients via the support system, ensuring the ticketing process is followed and the client is kept informed
    • Diagnostics of 1st line support cases with the help and support of the rest of the service desk

    Person Specification

    • Professional, friendly approach with keen IT Interest
    • Punctual and good attention to detail
    • Excellent written and verbal communication skills
    • Good troubleshooting and problem-solving skills
    • Keen interest to learn and develop
    • Confident with ability to ask good open questions

    Why WestSpring?

    • 25 days holiday allowance + bank holidays


    • Fun social calendar – we run a range of fun and different monthly socials including go-karting, theme parks, spa days and paintballing, as well as smaller team events and lunches.

    • Career development – there's no limit to our teams' development. We work closely with individuals to understand where they want to go in their career and create a pathway that allows them to reach their goals.

    • Lunch on WestSpring every Friday, free breakfast every day, office pick-a-mix and drinks fridge freely available for whole team

    • Breakout room complete with TV, games consoles, dartboard, pool table AND table tennis

    • Each year for Christmas the team are treated to an all-expenses paid trip away to celebrate their hard work throughout the year

    • Training - We invest heavily in our team and give everyone the opportunity to do external training to further their career as well as providing regular in-house development. We also encourage our team to attend industry events and conferences relating to their role.

    • Employee Welfare Scheme – all our team and their dependants have access to free mental health and wellbeing solutions 24/7, including coaching, therapy and legal advice.

    • Great work life balance - we are understanding and accommodating to peoples' personal needs and home-life and encourage staff to not work beyond their contractual hours. No job is worth missing out on your child's sports day.

    • Referral Scheme – Employee & Client Referral program.

    #J-18808-Ljbffr
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