Jobs
>
London

    Senior Product Support Supervisor - United Kingdom - Cambium Learning Group

    Cambium Learning Group
    Cambium Learning Group United Kingdom

    5 days ago

    Default job background
    Description

    Senior Product Support Supervisor page is loaded

    Senior Product Support Supervisor

    Apply locations Remote time type Full time posted on Posted 6 Days Ago job requisition id REQ-3379

    Job Overview:

    With a work environment that encourages and nurtures creativity, great ideas take flight and become products and services built from the bottom up. Working for Lexia Voyager Sopris, a division of Cambium Learning Group Inc., means that your opportunities are limitless.

    There's an amazing energy here. It's the feeling that we're doing something unique, unexpected, and beneficial, and it permeates everything we do.

    We are dedicated to helping people change their lives through the power of language and literacy education. Join our passionate, energetic, and international team and add your talents to Who We Are

    We are seeking an experienced Support Supervisor for the Senior Product Support Team.

    Location: Remote, USA

    Job Responsibilities:

    • Responsible for case queue management and workflows to assure the best possible customer experiences
    • Assists with mentoring and coaching fellow support team members continually providing feedback, helping assure team's adherence to quality standards
    • Thinks strategically about customer needs and advocates on the behalf of customers to fix defects, communicate new feature requests and improvements for the user experience, etc.
    • Attends product triages when needed and works closely with internal teams to ensure great customer experience, including tracking and reporting on technical issues for customers
    • Manages customer experiences and case escalations
    • Collaboration with internal and external teams on knowledge bases, templates, customer-facing documentation, training materials, and creating training sessions
    • Provides exemplary technical customer support to customers via phone, chat, email, video conferencing, and other channels
    • Provides technical support including product support, networking, hardware/software, and other technical trouble-shooting
    • Expert on all Lexia products, and latest hardware, software, and networking technologies
    • Continually improves technical knowledge and service skills
    • Continually improves company knowledge of products and services
    • Has direct impact in making our customers successful through increasing their product understanding

    Job Requirements:

    • Minimum 2-5 years experience in technical customer support
    • Excellent communication skills, both written and verbal
    • Superb service and technical skills
    • Excellent collaborator
    • Comfortable in a fast paced and changing environment
    • Bachelor's degree or equivalent experience
    • Experience supporting Software as a Service, web browsers, networking principles, application support, hardware device support such as phone, tablet, laptop and desktops
    • Ability to work with customers at all levels of technical expertise and provide support accordingly
    • Familiarity with case tracking and customer relationship management software (preferably Salesforce)
    • Education or EdTech experience preferred

    We Are Customer Success

    We put the customer at the center of all we do. We are the troubleshooters, the problem solvers, the virtual tour guides, the motivators, the techies, and the literacy and language experts who partner with you to achieve your goals and ensure optimal student outcomes. Our passion is to make the customer experience the very best it can be. Are you ready to make Customer First your mantra?

    To learn more about our organization and the exciting work we do, visit

    An Equal Opportunity Employer

    We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

    About Us

    Simplicity - Across all our teams and all areas of our business, we create simplicity, making things easier and more clear for all those we work with.

    Certainty - We continually strive to eliminate doubt, delivering solutions, services and communications that our customers know they can count on.

    Now - We understand the need to make a difference not only for the future, but for today, and our people are committed to making the most of each moment we spend serving our customers.

    #J-18808-Ljbffr
  • Moneybox

    Support Team Supervisor

    1 week ago

    Moneybox London, United Kingdom

    Support Team Supervisors provide the structure and support to keep the day to day operations of our Support team running smoothly and helping us to provide exceptional service fulfilling our brand promise.They provide line management and professional guidance to a small group of ...

  • OpenTable

    Customer Support Supervisor

    1 week ago

    OpenTable London, United Kingdom

    **_NOTE: This role is an overnight shift with the required hours of 3am-12pm BST Tuesday-Saturday._** · With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a u ...

  • Atalian Servest

    Security Admin Support Supervisor

    1 week ago

    Atalian Servest London, United Kingdom

    **Job Reference: /SC/19-01/790/21** · **Job Title: Security Admin Support Supervisor** · **Location: 21 Tooley Street - **_Applicants must have the right to work in the UK_** · **Salary: Competitive** · **Contract: Permanent** · **Hours per week: Monday, Tuesday, Wednesday, Thurs ...

  • MMC Corporate

    Supervisor- Onsite Technical Support

    1 week ago

    MMC Corporate London, United Kingdom

    **Supervisor - Onsite Technical Support - London/ Flexible working available** · **What can you expect**: · - Based in our London Baker Street or Tower Place offices you will be apart of a large team of 70 colleagues across the UK working closely with your London team consisting ...

  • SmartSec Solutions

    Multi-site Support Supervisor

    6 days ago

    SmartSec Solutions London, United Kingdom

    SmartSec Solutions is an established services organisation with a clear and defined vision, to offer our customers a personalised service. With our extensive range of Security services, coupled with our Reception and Concierge offering, we believe that our organisation has the ri ...

  • IMS

    Support Supervisor

    4 days ago

    IMS Woking, United Kingdom

    IMS is a rapidly growing commercial cleaning company based in Ascot Business Park and we are currently looking for a Support Supervisor to join our team. · The role of Support Supervisor is to support the Operations Managers with the various contracts in the area of Woking and wi ...

  • Ilford County High School

    Study Support Supervisor

    4 days ago

    Ilford County High School Redbridge, United Kingdom

    **_Empowering to Excel by Learning Together_** · We are seeking to appoint an enthusiastic and committed individual to take on the role of Study Support Supervisor in the Sixth Form. The role includes the support and guidance of students through Years 12 and 13 to ensure a high-q ...

  • Ryder Reid Legal Limited

    Support Supervisor

    2 weeks ago

    Ryder Reid Legal Limited London, United Kingdom Freelance

    Ryder Reid Legal is looking for a Legal Support Supervisor to join our law firm client on a permanent basis. This is an exciting and unique opportunity where the successful candidate will be responsible for assisting with the processes for contractors joining the firm. · For you ...

  • Peoplesafe

    Customer Support Supervisor

    5 days ago

    Peoplesafe Epsom, United Kingdom

    **The Role**: · ensure a smooth running operation. They should be target focused and be able to motivate the team to ensure that all dept KPI's are met. The Support Supervisor will learn to be an expert in the Peoplesafe service and our values to drive this in the way we run our ...

  • IMS

    Contract Support Supervisor

    3 days ago

    IMS Woking, United Kingdom

    The role of Contract Support Supervisor and Pool Plant Operator is to support the Operations Managers with the various contracts in the area of Woking and within a 20 mile radius, you will also be maintaining the school pools. · As this role is flexible and you maybe working on a ...

  • Adult Social Care

    Field Support Supervisor

    5 days ago

    Adult Social Care United Kingdom

    Field Support Supervisor · Greylees Sleaford £27,749 per annum · 37.5hrs · Join Voyage Care and Feel Valued, we reward your dedication with: · • Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply) · • Premium overtime rates at an additional £1 per h ...

  • Mercedes-Benz

    Community Support Supervisor

    5 days ago

    Mercedes-Benz England, United Kingdom

    Service Supervisor · Our Mercedes-Benz King's Lynn are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you're as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a f ...

  • Lucy Group

    Supervisor - Support Services

    8 hours ago

    Lucy Group United Kingdom

    Internal Job Title: Service Projects Supervisor · Business: Lucy Electric Energy Services · We seek an experienced, talented, and focused individual to join our dynamic team currently delivering installation, maintenance, and product support services for electrical utility asse ...

  • OpenTable

    Customer Support Supervisor

    1 week ago

    OpenTable United Kingdom

    Apr 14, OpenTable is hiring a remote Customer Support Supervisor - Overnight. Location: UK. · NOTE: This role is an overnight shift with the required hours of 3am-12pm BST Tuesday-Saturday. · With millions of diners, tens of thousands of restaurants, and 23+ years of experience ...

  • Law Staff Ltd

    Customer Support Supervisor

    1 day ago

    Law Staff Ltd London, United Kingdom

    Our Legal 500 and Chambers and Partners ranked client is in search of a highly skilled and experienced Supervising Solicitor to spearhead our Actions Against the Police Department. The ideal candidate will lead a team of legal professionals, handle a caseload of intricate matters ...

  • Sodexo Group

    Cleaning Support Supervisor

    1 week ago

    Sodexo Group United Kingdom

    We are currently seeking a dedicated and experienced individual to join our team as a Cleaning Manager at one of our Government Defence contracts which delivers catering, retail, and leisure facilities to the Armed Forces. As a key member of our organisation, you will play a pivo ...

  • Chadwick Nott

    Customer Support Supervisor

    3 days ago

    Chadwick Nott England, United Kingdom

    Excellent opportunity for a Company Secretarial Supervisor to join one of the UK's fastest growing law firms. · Our client is an award-winning national law firm with offices spread throughout the UK. You will also be working with a number of internal stakeholders with regards to ...

  • Elior UK Holdings Limited

    Cleaning Support Supervisor

    3 days ago

    Elior UK Holdings Limited United Kingdom

    A fantastic opportunity has been created for a cleaning Manager to join our team at Inverclyde National Sport Centre in Largs. · The successful candidate will manage their own team to deliver exceptional standards across our 60 bedroom residential accommodation wing. · Your key ...

  • Appello

    Technical Field Support Supervisor

    1 week ago

    Appello South East, United Kingdom

    **About Appello** · We are committed to transforming lives through technology enabled care services, blending the expertise in our monitoring centre with the latest digital technology being created by ourselves and our partners. · Becoming the UK's largest monitoring centre, supp ...

  • Bigtime

    Customer Support Compliance Supervisor

    1 week ago

    Bigtime United Kingdom

    About Us · Open Loot is pioneering the web3 gaming industry by creating a seamless platform for player-owned economies. Our comprehensive marketplace enables sales, auctions, and rentals, all designed to enhance community engagement and simplify digital ownership. Committed to e ...