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    Reception Supervisor - London, United Kingdom - Rapport Guest Services

    Rapport Guest Services
    Rapport Guest Services London, United Kingdom

    2 weeks ago

    Default job background
    Full time - Permanent
    Description

    Role Responsibility

  • To provide excellent service to internal clients and guests alike, carrying out all duties to the highest of standards.
  • Warmly greet all guests/ visitors with a smile
  • Take ownership of the ground floor / welcome area within the building, consistently look for ways to make the guest or client experiences memorable
  • To be flexible in their approach.
  • To have (once trained) a full understanding of the relevant booking systems and technology used on site to support with the guest journey
  • To be 'hands on' in approach and proactive.
  • Actively seeks opportunities to improve efficiencies and enhance the overall business environment.
  • Welcome and escort guests to meeting rooms/their desired location.
  • Always look for opportunities to develop our service and innovations.
  • Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.

    • The Ideal Candidate

  • I have two years of experience working as a supervisor.
  • I am an up-beat team-player with integrity and a can-do attitude.
  • I am passionate about delivering great service and take responsibility for my contribution to the team.
  • I like to think 'outside of the box' and always look for innovative ways to improve efficiencies within a guest environment and enhance guest services, whilst showing that I am flexible and adaptable in my approach to everything that I do.
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