- Take full ownership and responsibility for specific analytical based tasks for your team and, at times, for the wider team(s)
- In consultation with the Senior Key Account Managers review customer requirements to define the respective service level in line with current business strategy.
- Drive internal adidas collaboration (e.g. CF/Distribution Centres) to improve processes.
- Support in projects and workshops with a view to achieving departmental goals.
- Support the wider team with account queries, assisting your manager to achieve an even distribution of workload.
- In the absence of AO Manager be prepared to deputise and be point of contact for the team.
- Be a confident, positive and driven member of the team, ensuring you contribute to a high-performance culture in the team and department.
- Actively challenge working methods and practices. Propose and implement and review practical solutions.
- Be an expert, in all operational and commercial areas, for you wholesale account ensuring excellent customer service is delivered at all times.
- Build and maintain strong relationships with our internal and external partners
- Collaborate with our wholesale accounts and internal partners to ensure excellent order book management from order book reconciliation through to invoice
- Produce, analyse and interpret data and reports in line with business requirements and external customer expectations
- Manage day to day customer service activities with the aim to fulfil customer requests, resolve queries and provide creative solutions
- Work with supply chain to ensure specific customer requirements are met
- Maximise additional business opportunities by working with sales managers and customers
- Follow agreed procedures and standards, ensuring all documentation is maintained for all new and existing processes
- Ensure full understanding and adherence to all procedures within own account base that are outside of usual process.
- Where appropriate, play an integral role in ensuring launch sensitive product is delivered on time, working cross functionally to track product and ensure key deadlines are met
- Where appropriate, look to create cost and time efficiencies by creating direct shipments to your customer base
- Support sales in the monthly forecasting process
- Act as departmental champion for assigned tasks/objectives, updating the wider team as required
- Support the implementation of key business initiatives and provide feedback for further development
- Help to induct new starters to the team also supporting your team and the wider team with system and process queries
- Strive to exceed all performance objectives and take ownership of your own personal development
- Maintain an up to date knowledge of relevant products, technologies and processes
- Where applicable manage an individual holding regular "Touch Bases" in line with #MyBest and ensure they are working in line with their job description.
- Customers
- Wider Account Operations team
- Sales team
- Supply chain teams (local and European)
- Credit management team
- External – 3rd Parties
- Marketing
- Merchandising
- IT
- A strong Customer Service focus
- A high level of problem-solving ability
- Highly developed orgnisational and time management skills
- Superior attention to detail and accuracy
- Excellent communication skills and a proven ability to develop long lasting relationships with our key stakeholders
- Ability to contribute to a team environment where performance is measured
- Experience in working under pressure to meet deadlines and conflicting priorities
- Strong Microsoft Office skills are essential and experience using SAP is desirable
- A flexible and mature approach is imperative
Requisite Competencies: - Analytical Skills
- Detail Orientation
- Functional/Technical
- Problem solving
- Influence
- Play to Win
- Initiative
- Communication
- GCSE or equivalent level of education – Maths and English
- Proven experience and success in a role involving direct interaction with external or internal customers
-
Senior Contracts Specialist
6 days ago
e2open Manchester, United KingdomLocation: UK · The Senior Contracts Specialist helps accelerate E2open's success by providing practical, creative, critical, thoughtful, and quick answers to key contractual questions. The Senior Contracts Specialist is a sophisticated negotiator who can draft, negotiate, and man ...
-
Senior Technical Specialist
1 week ago
The University of Manchester Manchester, United Kingdom**Introduction** · **Overall Purpose of the Job** · We are seeking an enthusiastic and proactive Senior Technical Specialist to join our dynamic technical operations team, which strives to provide a sector leading technical support for FSE and the wider University. · The High Vol ...
-
Senior CRM Specialist
19 hours ago
Chiesi Farmaceutici Manchester, United KingdomSenior CRM Specialist (maternity cover up to 12 months) · Date: 30-Jan-2023 · Department: Business Intelligence · Team: Business Development & Strategic planning · **Job Type**: Direct Employee · Contract Type: Temporary · **Location**: · Manchester, GB · We have an exciting oppo ...
-
Senior Collections Specialist
4 days ago
Roma Finance Manchester, United Kingdom**Senior Collections Specialist** · **Location **- Head Office, Manchester · **Benefits - **Hybrid working, Healthshield - Healthcare, Dental, Optical, Life Assurance (after 3 months) 4 x annual salary, 25 days holiday P.A plus bank holidays · **Hours** hours per week · **Welcome ...
-
Senior Specialist, Compliance
4 days ago
The Bank of New York Mellon Corporation Manchester, United Kingdom**Senior Specialist, Regulatory Change Management** · **_Bring your ideas. Make history. _** · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms ...
-
Senior Specialist, Control
1 week ago
BNY Mellon Manchester, United KingdomSenior Specialist, Control · Control Management safeguards BNY Mellon, our clients and their assets. Our teams provide first line risk and control advisory expertise and support primarily working alongside Operations, Asset Servicing and Corporate Trust. This role is specifically ...
-
Senior Specialist, Compliance
3 days ago
BNY Mellon Manchester, United KingdomWe're seeking a future team member for the role of **Senior Specialist, Compliance & Control** to join our Compliance team. This role is located in Manchester/ Edinburgh - UK - HYBRID · **In this role, you'll make an impact in the following ways**: · - Act as a delegate for the C ...
-
Senior Specialist, Recovery
1 week ago
The Bank of New York Mellon Corporation Manchester, United KingdomSenior Specialist, Recovery and Resolution Planning · **_Bring your ideas. Make history. _** · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms ...
-
Senior Specialist, Control
1 week ago
BNY Mellon Manchester, United Kingdom**Who we are**: · For over 235 years, Bank of New York Mellon (BNY Mellon) has been at the center of the global financial markets, providing the world's leading institutions the tools, capabilities, and services to be distinctive investors. BNY Mellon has approximately $16.5billi ...
-
Senior SEO Specialist
1 week ago
CTI Digital Manchester, United KingdomWe are on the lookout for a Senior SEO Specialist to deliver tangible results for a range of exciting and nationally-known clients as part of our Digital Marketing team. · We are a leading digital agency in the UK and, as such, we deal with prestigious clients from all sectors. A ...
-
Senior Specialist, Construction
5 days ago
Pinsent Masons Manchester, United Kingdom**Senior Specialist, Construction** · **Birmingham or Manchester (3 days per week in the office)** · **Salary range starting at £45,000 a year** · **Role Overview** · Vario is a market leading alternative legal services provider within the law firm, Pinsent Masons. It is unique i ...
-
Senior Specialist, Commercial
5 days ago
Pinsent Masons Manchester, United Kingdom**Senior Specialist, Commercial** · **Birmingham or Manchester (3 days per week in the office)** · **Salary range starting at £45,000 a year** · **Role Overview** · Vario is a market leading alternative legal services provider within the law firm, Pinsent Masons. It is unique in ...
-
Senior Specialist, Control
1 week ago
BNY Mellon Manchester, United KingdomSenior, Specialist, Control · Group Description: · Control Management safeguards BNY Mellon, our clients and their assets. Our teams provide first line risk and control advisory expertise and support primarily working alongside Operations, Asset Servicing and Corporate Trust. Thi ...
-
Senior IT Specialist, Csv
1 week ago
DSV Manchester, United KingdomIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. · Job Req Number: 77342 · Time Type: Full Time · **It takes a special kind of drive to keep th ...
-
Senior Specialist, Control
5 days ago
The Bank of New York Mellon Corporation Manchester, United Kingdom**Position summary**: · This role sits with the Enterprise Chief Controls Office (ECCO) which is establishing industry leading risk & control management capabilities to enable responsible business growth. · The role supports prominent, enterprise-wide remediation initiatives, ini ...
-
Senior Reporting Specialist
1 week ago
HILTI Manchester, United KingdomWHAT'S THE ROLE? · We are looking for a motivated professional with a focus and interest in finance and data analytics are keys to this position. · We expect you to be a curious, pro-active team worker that is service oriented and likes to work together with different stakeholder ...
-
Senior Specialist Schemes
3 days ago
AIG Manchester, United KingdomWho we are · American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that h ...
-
Senior Reporting Specialist
1 week ago
HILTI Manchester, United Kingdom**What's the role?**: · We are looking for a motivated professional with a focus and interest in finance and data analytics are keys to this position. · We expect you to be a curious, pro-active team worker that is service oriented and likes to work together with different stakeh ...
-
Senior Specialist, Control
1 week ago
eFinancialCareers Manchester, United Kingdom**Overview** · Control Management safeguards BNY Mellon, our clients and their assets. Our teams provide first line risk and control advisory expertise and support primarily working alongside Operations, Asset Servicing and Corporate Trust. This role is specifically supportingCli ...
-
Senior PPC Specialist
1 day ago
Partners In Growth Manchester, United Kingdom**About Partners In Growth** · Partners In Growth supports digital agencies in servicing the huge increase in demand for paid advertising services driven by global growth in ad spend and emerging ad platforms. · We are a team of growth minded and commercially aware marketers that ...
Account Operations Senior Specialist - Manchester, United Kingdom - adidas
Description
Purpose & Overall Relevance for the Organization:
To deliver world class service to an assigned customer base, working in partnership with the sales organization and key departments across Western Europe in order to achieve the company strategic business plan.
Key Responsibilities:
Additional duties from AO Specialist
Key Relationships:
Requisite Knowledge, Skills and Abilities:
Requisite Education and Experience / Minimum Qualifications:
