- Experience operating in Professional Services or delivery role within the tech sector.
- Program Management capability showing the pragmatic application of agile/lean project methodologies, processes and practices.
- Strategic thinking coupled with practical execution, you'll happily get your hands dirty when required.
- Continuous improvement mindset to evolve delivery frameworks towards optimised outcomes: customer satisfaction, project delivery quality, and client value.
- Ability to influence, negotiate, and build consensus with executive and senior management, customers, and partners.
- Ability to serve as an expert in Professional Services internally and externally with customers, partners, and industry communities.
- Experience managing technical, cross-functional professional services teams (e.g. consulting, implementation, trainers, project managers, creative) and delivery partners.
- Experience with software development lifecycle (i.e., SDLC), agile, DevOps, software development tools, technologies, and processes.
- Ability to be an evangelist for Squiz customers, you naturally build relationships and have the ability to uncover new opportunities within accounts.
- Experience delivering solutions similar to those of Squiz - DXP, CMS, web development etc
- Experience working across the EMEA region outside of just the UK
- Strong commercial acumen expertise
- Inspire and lead dispersed technical delivery teams to create and implement excellent digital solutions.
- Input to, and facilitate, delivery of the Services Strategy across the EMEA delivery team.
- Refine and evolve the delivery framework in partnership with Services leadership, people managers, and other functional leaders across Squiz.
- Network and build trust with customers to ensure successful projects and great outcomes.
- Drive the adoption of global standards and practices across EMEA.
- Ensures Services disciplines work together to achieve a cohesive organisational structure and delivery framework.
- Acts as an escalation point for Services Squads and help negotiate successful outcomes with client's outcomes in mind.
- Lead delivery of consulting, education and implementation services to our customers - overseeing resource management, project delivery and operational success metrics.
- Be accountable for services financial targets and metrics, including bookings, revenue, gross margin and utilisation.
- Build and scale regional service operations (i.e. people, process, systems and tools) to deliver a best-in-class customer experience while building effective and efficient delivery methodologies.
- Act as an evangelist for services, assisting sales with selling and serving as an executive sponsor for our strategic customers.
- Develop and manage the partner strategy and ecosystem in partnership with our Partner team to maintain a regional network of certified partners that deliver with consistent quality.
-
Delivery Director
2 weeks ago
DCC London, United KingdomAt the Data Communications Company, we believe in making Britain more connected, so we can all lead smarter, greener lives. We've built the secure infrastructure that's supporting the mass roll-out of smart meters across the country. Our universal, securenetwork will be in 30 mil ...
-
Programme Delivery Director
1 week ago
Steria Recruitment London, United KingdomIntelligent Resource are recruiting for an exceptional Programme Delivery Director for an initial 6 month project, inside IR35. Some travel will be expected to either Leeds or London. · The role will work to the Programme Director and will be deployed to work with the project tea ...
-
Director of Service Delivery
2 weeks ago
Capita London, United KingdomDirector of Service Delivery · Location: Home Based UK · The director of service delivery will work strategically across Capita Public Service. Responsible for circa 10,000 employees in a matrix style organisation, you'll develop and maintain our capability and operational strate ...
-
Delivery and Construction Director
2 weeks ago
Macdonald & Company London, United Kingdom**Location**: · **London** · **Salary**: · ** ** · **Job Type**: · **Permanent** · **Reference**: · **64702** · **Job Summary**: This is a fantastic opportunity to become the Director of Construction and Delivery for a residential developer of starter homes and build to rent sche ...
-
Director of IT Service Delivery
2 weeks ago
Bryan Cave Leighton Paisner LLP London, United Kingdom**Team** **Global Technology Leadership Team** · **Reports to** **Chief Information Officer** · **Purpose of job** · Through effective leadership, communication, and delegation the Global Technology Director of Service Delivery will ensure the delivery of first-class support to a ...
-
Service Delivery Director
3 weeks ago
Rivus Group London, United KingdomAs the Service Delivery Director, you will play a pivotal role in driving customer satisfaction across all aspects of our relationship with a large and complex blue light fleet. Your responsibilities will include ensuring the successful delivery of contracted services, meeting ag ...
-
Digital Delivery Director
2 weeks ago
Identity Southwark, United Kingdom**Role Overview** · The Digital Delivery Director ensures robust oversight, continuous improvement, and innovation of digital project delivery at Identity; and partners with the Head of Digital to maintain and grow an empowered, accountable, high performing team. · This role has ...
-
Service Delivery Director
2 weeks ago
Tangible Benefit London, United KingdomWe are a fast growing IT solutions provider based in London N1. We need a senior member of staff to join our team and help us achieve our ambitious plans. Last year we increased our turnover by 50% and we are now looking to implement tighter systems and process to continue this r ...
-
Service Delivery Director
2 weeks ago
HCL Technologies London, United KingdomLondon · 7-12 Years · UK · **Job Description (Posting)** · This role is for an experienced Program Manager with a proven track record in GenAI/ML and technical program management to lead Global Generative AI initiatives. · **Job Description**: · - Responsible for leading all aspe ...
-
Director - Service Delivery
3 days ago
DS Smith London, United KingdomAbout the role · Here at DS Smith we are looking for a highly experienced Service Delivery Director to join our team. Reporting directly to the Operations IT Director, the Service Delivery Director is responsible for all IT Operations Service Delivery across DS Smith, and will as ...
-
Service Delivery Director
1 week ago
Tangible Benefit London, United KingdomWe are a fast growing IT solutions provider based in London N1. We need a senior member of staff to join our team and help us achieve our ambitious plans. Last year we increased our turnover by 50% and we are now looking to implement tighter systems and process to continue this r ...
-
Portfolio Delivery Director
1 week ago
eFinancialCareers London, United KingdomWe are looking for a hands-on delivery-focused Senior Portfolio/ Programme Manager from a solid technical and IT delivery background. You will need to have excellent stakeholder management and team-building skills, and significant experience within the Financial/Data Services Dom ...
-
Director of IT Service Delivery Management
3 weeks ago
360 Recruitment Consultancy Ltd London, United Kingdom360 Recruitment are a specialist Technology recruiter, currently recruiting for a Director of Service Delivery Management to join one of the fastest-growing IT Manged Service Providers in the UK. · **Role: · **Director of Service Delivery Management · **Salary**: · £100,000 to £1 ...
-
Associate Director of Commercial Delivery
1 week ago
NHS England London, United KingdomAs Associate Director of Commercial Delivery, the post holder will lead and work as part of a dynamic commercial team. They will lead significant areas of complex commercial delivery and large teams and undertake a senior leadership role in managing our supply base effectively an ...
-
Digital Delivery Deputy Directors in Customer
3 weeks ago
Department for Education London, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £73,000**Job grade**: · - SCS Pay Band 1**Contract type**: · - Permanent**Business area**: · - DFE - Operations and Infrastructure Group**Type of role**: · - Digital**Working pattern**: · - Flexible working, Full-time, Job sh ...
-
Assistant Director, Integration and Delivery
5 days ago
North West London Integrated Care Board London, United KingdomThis position offers an excellent opportunity for a highly motivated, dynamic individual to take on a key leadership role delivering change and innovation in a complex and stimulating urban environment. · Primary areas of lead responsibility include; developing and implementing t ...
-
OFGEM London, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £85,000- · **Job grade**: · - SCS Pay Band 1- SCS 1**Contract type**: · - Permanent**Business area**: · - OFGEM - Retail**Type of role**: · - Environment and Sustainability · - Operational Delivery · - Project Delivery**Worki ...
-
Delivery Director Delivery ·
1 week ago
CBTax Limited United KingdomDelivery Director · Salary: Negotiable Depending on Experience · Location: Multi Location · Job Specification: · CBTax are an award-winning, leading tax consultancy practice supporting clients with research and development ("R&D") claims and other tax saving service offerings ...
-
Merck KGaA London, United KingdomWork Your Magic with us · Ready to explore, break barriers, and discover more? We know you've got big plans '" so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electro ...
-
Delivery Director
1 week ago
Squiz London, United Kingdom Full timeRoles like this don't come up very often. Squiz is looking for a Delivery Director to head up the EMEA region. Reporting to the Chief Professional Services Officer, you'll be responsible for leading a strong and passionate delivery team across EMEA made up of technical consultant ...
Delivery Director - London, United Kingdom - Squiz
Description
Job DescriptionRoles like this don't come up very often. Squiz is looking for a Delivery Director to head up the EMEA region. Reporting to the Chief Professional Services Officer, you'll be responsible for leading a strong and passionate delivery team across EMEA made up of technical consultants, developers, creatives, and project managers. This is an opportunity to lead, coach and guide the professional services delivery function for the EMEA region.
You bring:
Nice to have
What you would do:
Who we are:
Squiz helps organisations improve the services they offer online and, in turn, the lives of the people that matter to them; building portals for students, websites for citizens, intranets for employees, and much more.
Headquartered in Australia, with 370 staff members scattered across our international offices in the USA, United Kingdom, Poland and New Zealand.
We're looking for people like you, who want to be a part of this journey of reinvention as we build an amazing Global SaaS product business, with the experience and enthusiasm to use amazing technology in new and creative ways.
Why work for Squiz?
You'll work with some of the most intelligent and down to earth people you'll ever meet: we are made up of a diverse range of passionate people who love challenging the status quo. Every day is different, but what is constant is we enjoy what we do.
Squiz has a flexible working policy: We encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.
We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with "why?" to understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do; all while checking our egos at door, not taking ourselves too seriously and having fun along the way
We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant
Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.