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    Senior Customer Service Assistant - United Kingdom - eastlothian

    eastlothian
    eastlothian United Kingdom

    2 weeks ago

    Default job background
    Description

    Location: Tranent Library The George Johnstone Centre 35 Winton Place Tranent, EH33 1AE

    Salary: £24,490 - £26,406 per year pro rata

    Contract Type: Permanent

    Position Type: Part Time

    Hours: 21.75 hours per week

    Vacancy Information

    The salary advertised is full time (35 hours per week). Part-time hours will be pro-rated accordingly.

    Hourly rate of pay: £ £14.47

    Days and Hours of Work:
    Monday, Thursday, & Friday, 09:00-17:00
    Working 1 in 4 Saturdays, 10:00-13:00
    Flexi time is applicable.
    To start asap.

    This is a busy and varied role offering support with Council services as well as leading library activities such as Bookbug song and rhyme sessions, sensory story times, code clubs and more. The library is very popular with children and young people and the successful candidate will have experience of and enjoy working with them.

    The successful candidate will be required to help support customers access services online and as such they will have strong digital skills.

    Our teams work flexibly across our offices and the successful candidate will be required to cover other locations across East Lothian when needed.

    To support and assist in the day to day delivery of front line customer and library services.

    Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.

    The 'East Lothian Way' – values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.

    Job Requirements

    Relevant Qualifications
    Educated to Higher level, NC or SVQ Level 2 in English and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.

    Driving Licence A full current driving licence is desirable for this post.

    PVG Membership This post is considered as Regulated Work with vulnerable children and/or protected adults, as specified in the Protection of Vulnerable Groups (Scotland) Act 2007.

    All preferred candidates for posts carrying out regulated work with these groups will be required to become a PVG Scheme member, or undergo a PVG Scheme update if they are already a member, prior to any formal offer of employment being made by East Lothian Council.

    Please note: PVG member's records are constantly updated with any new vetting information that arises. Any information that is disclosed on a PVG membership or update check, if relevant to the post being applied for, will be discussed with the applicant and investigated prior to any formal offer being made.

    Please note:
    If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

    Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an 'import data from my CV' function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form.

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