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    Service Advisor - Newcastle upon Tyne, United Kingdom - Lookers

    Lookers
    Lookers Newcastle upon Tyne, United Kingdom

    6 days ago

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    Description

    Overview

    Service Advisor

    Newcastle Audi

    Hours: Monday-Friday 8am till 5:30pm, Saturday 8am till 12noon on a rota basis

    Salary: Up to £32,800 OTE (including £26,000 basic, plus bonus)

    Are you a service advisor looking for a new opportunity ready for the new year? If the answer is yes, then this could be the role for s Newcastle Audi is recruiting for a dedicated Service Advisor to join our Aftersales Team.

    Here at Newcastle Audi, you will be reporting to the accomplished aftersales manager Gavin. Along with the extensive knowledge and support from Gavin, you can look forward to on-going training opportunities that provide you with the right career path and career progression within the Automotive industry.

    Responsibilities

  • Booking MOTs, services and other repair work for our customers
  • Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
  • Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
  • Managing a high-volume of customers daily as well as telephone calls and online booking queries
  • Informing customers of turnaround times and ensuring effective communication throughout the time when a customers' car is in the workshop
  • Maintaining accurate customer records, and updating the systems when any bookings have been made

    • Qualifications

    As a Service Advisor at our busy dealership, you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
    You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars

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