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    Regional Account Manager EMEA - Brighton, United Kingdom - Taleo BE

    Taleo BE
    Taleo BE Brighton, United Kingdom

    3 weeks ago

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    Description

    The Account Manager facilitates professional, high quality end-to-end relationships with domestic designated accounts. The Account Manager has direct responsibility and oversight for new account implementation, for the development of those accounts and for all account reporting. The Account Manager contributes to the profitability of the company by maximizing client relationships.

    Contributes to the company's client relations efforts by assuming overall relationship responsibility for designated accounts. Accomplishes this through regular client meetings, account performance reviews, targeted quality initiatives and/or other appropriate forums

    Develops & implements comprehensive protocols for new account implementation and manages results for optimum client/company satisfaction

    Serves as the liaison between designated clients and operational units (training, systems, customer service, medical, etc.) to ensure all protocols are understood, expectations agreed and performance delivered; suggests improvements to existing processes and is responsive to account requirements

    Participates in client-directed meetings, presentations and other events as requested and/or as deemed appropriate for account development and contributes content for client proposals, marcom and/or presentations

    Conducts quarterly stewardship meetings with senior managers within AIG and facilitates implementation of protocols based on feedback

    Provides quarterly utilization reporting to respective divisions

    Leadership / Teamwork:

    Demonstrates clear ability to work with others and promotes a collaborative environment that facilitates client and colleague development

    Assures that operational staff interacts with all personnel and clients in a professional and appropriate manner in order to achieve the objectives of the department and company

    Serves as a member of the Global Account Management Team, interacting with peers in other offices to ensure consistency in account management and service delivery across the centers

    Provides role model for departmental staff in accordance with all applicable company policies and procedures

    General / Quality / Utilization Management:

    Oversees onsite account/client meetings when appropriate

    Directs the development and implementation of departmental/company policies and procedures relating to account implementation and management

    Directs the development of quality benchmarks for account management and monitors progress, reporting results both locally and to the global team

    Training:

    Participates in the development of new/expanded client/staff training materials to ensure we achieve quality results for the company and to enhance the overall client experience

    Ensures that staff receives appropriate training and education to enable them to achieve quality results for the company and to enhance their career growth –

    Supervision / Staff Development / Evaluation:

    Ensures that department daily activities, productivity and performance-related issues are communicated to the VP, Account Management – WEIGHT 20%

    Meetings:

    Actively leads account implementation and conducts regular account review meetings

    Actively participates in global account team meetings

    Actively participates in local management and team meetings serving as the client advocate

    Meets with the Operations and Global Head Travel Account Management on a regular basis to review data relating to account performance, customer service, service delivery issues, etc.

    Professional Development:

    Attends approved conferences, leadership training forums and skills development opportunities

    Business Development / Fiscal:

    Participates in the development of new or enhanced products and services

    Actively contributes to the preparation of annual budgets in conjunction with the General Manager and VP of Global Account Management in areas pertaining to this role

    A look at our Benefits

    We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.


    We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

    We are an Equal Opportunity Employer

    American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

    To learn more please visit:

    AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to Reasonable accommodations will be determined on a case-by-case basis.

    Functional Area:

    SM - Sales & MarketingEstimated Travel Percentage (%): Up to 25%Relocation Provided: NoAIG Travel EMEA Limited
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