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    Technical Team Lead - Sheffield, United Kingdom - Auxilion

    Auxilion
    Auxilion Sheffield, United Kingdom

    Found in: Jooble UK O L C2 - 4 days ago

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    Description

    Permanent / Hours of work:

    Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers.

    As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires.

    You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs.

    Manage Incidents & Requests ensuring SLA Performance against KPIs.

    • Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments
    • Prior experience in a 24 x 7 Network Operations Centre / Service Desk Environment
    • Excellent problem-solving skills
    • Excellent communication skills (Communication to customers verbal and written is mandatory)
    • 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022)
    • Experience with

    Monitoring Software Business Competencies:

    To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment.

    Excellent time management skills.

    • Ideally, you'll have had at least 12 months experience managing people, including day to day management e.g. absences, holidays, performance reviews.
    • Mentoring junior colleagues and be responsible for career developmentOur Company, Auxilion - About Us Work matters. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
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